Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Nur Diskussionen und schlechte Verwaltung - Hygiene sehr schlecht - essen mit Plastik !!!!

Familienurlaub (9 Nächte), 17. Dez.. 2019

Authentische Expedia-Gästebewertung

Der Strand war sehr sauber! Personal immer gut drauf.

Familienurlaub (16 Nächte), 5. Sep.. 2019

Authentische Expedia-Gästebewertung

Never ever will i go back 👎

When i was ask if i wanted to become a member of the resort ,only 90 minutes of my time. It turned into 3 1/2 hours of my stay 🙄. I was only there for 2 nights and the first night my family didn't sleep well because water leaking from ceiling. I call the front desk. It took 45 minutes for maintenance to show up only to say well fix it in the morning and never came back to do any fixing.🙄. And the food was horrible. Ive never experienced an all inclusive resort like this before. Never will i go back

Orlando, Familienurlaub (2 Nächte), 5. Apr.. 2021

Authentische Hotels.com-Gästebewertung

Very good stay

Very good staff, they everything to make us feel pleased

ROMAN, Familienurlaub (3 Nächte), 14. März. 2021

Authentische Hotels.com-Gästebewertung

Very good

Very nice staff and food excellent at restaurants and buffete

Linda, Familienurlaub (3 Nächte), 14. März. 2021

Authentische Hotels.com-Gästebewertung

Serenis Grand Resort Punta Cana

Front desk staff, wait staff, cleaning staff, etc were all friendly and helpful. Nightly entertainment was also good. Food in the buffet and Japanese restaurant was quite good. Italian French and South American was mediocre. Hotel grounds (grass, hedges, flowerbeds) were in dire need of trimming & mowing. Hallway floors to rooms were dirty. Some buildings did not have adequate lighting. Floor in our room hadn’t been washed but once I complained it was washed everyday! Ducks, geese, peacock poo on walkways. Blackbirds defecate on the chairs on the patio side of the buffet, pool / beach furniture and not cleaned. Seems hallway and all outdoor lighting is on a timer and goes off around 6:00am. If you book a tour that picks you up before 7:00 you are walking the grounds in the dark. Only the lobby has lights. Also the only place you can grab a stale pastry or sometimes a sandwich or juice is the sports bar. They don’t offer coffee or breakfast if you have to leave early for your tour. We took a tour to Sanoa Island and had nothing to eat till lunch around 12:30. At checkout you are required to hand the baggage handler a ticket showing you had checked out. Front desk staff did not give us a ticket and so we had to go back in and get it. Another couple who were waiting on their cab also said the same thing. This hotel is a time share business so beware! They try to get you to buy into their “Ultimate Leisure Club” but it’s the same thing.

Daniel J, Familienurlaub (13 Nächte), 29. Dez.. 2020

Authentische Hotels.com-Gästebewertung

The good: Plenty of food at buffet, terrific fruit juice and quality coffee. Food was varied and tasty. The bad: False advertising: Room service does not exist, Shops are never open. No kids club, no salon, no pharmacy. Its as if these all existed and one point but have since shut down. We stayed there because the advertising said kids club and babysitting available, neither existed. Should be rated 3 stars. The ugly: The staff seem unhappy unless you are interested in TIME SHARE. The “concierge” are worse than cheap car sales men. I would definitely recommend the DR and Punta Cana but do not recommend this resort.

Reise (4 Nächte), 26. Dez.. 2020

Authentische Expedia-Gästebewertung

We had a great time! The staff was great and we enjoyed the resort very much. The room maintenance condition wasn't so good and they had no hair conditioner in the hotel. over all we had pleasure to stay.

Rinat, Familienurlaub (7 Nächte), 25. Dez.. 2020

Authentische Expedia-Gästebewertung

Service was spotty. Some people were awesome and some seemed not to want to be there. Food was very average with little variety. The resort is very pretty. We have been to Excellence Punta Cana several times and it was much nicer so I may be a bit biased. The grounds are not taken care of at the excellence level but it could be due to COVID ( less staff for less people). As always the weather was amazing. The shoes ranged from good to great. I just wished there was a way to know what the shoe was. ( even front desk couldn’t tell us at times). Overall for the price this was a good deal.

Familienurlaub (7 Nächte), 19. Dez.. 2020

Authentische Expedia-Gästebewertung

At first we had a small issue with the milk of my baby, but Abel and Lobo quickly fixed the issue, they both went above and beyond for our family and provided us with an excellent services for the rest of the trip, where every place they will see us they will say hi and will make sure we were fine, I noticed they did that with a lot of clients, is clear they love their job. They Gave us such an amazing services that we decided to extend our trip 6 more days to celebrate New Years. In addicting to this Kevin step up to make us feel part of the hotel family, everywhere we will go he will make sure everything was perfect, his attention to me and my family was outstanding. His level of services was exceptional Also Waitress Jesus and Leonardo were the best looking out for us. The entertainment team is top of the top with Sugar and Black Panter wow what an amazing experience, last but not Least our cleaning lady Yvonne cleaned our room every day always with a beautiful smile. It was the best Christmas trip we have ever done and that’s thanks to the amazing Grand Sirenis Hotel team.

TerelizGomez, Familienurlaub (9 Nächte), 17. Dez.. 2020

Authentische Orbitz-Gästebewertung