Hilton Garden Inn Jackson Downtown

This is a nice, clean and comfortable hotel. The agents are the front desk were very friendly and helpful. The location is very convenient.

I think I was spoiled because for the first part of my business trip, I was at the Westin, which is just so clean and the service there was so amazing, the Hilton was lacking in comparison. The shower was smaller than I've seen in most hotels, and in need of a cleaning.

I came in completely exhausted around 8pm. The lady at the check-in counter was very helpful but the real stars here are the valet guys. The gentleman that helped me went above and beyond and was worth his weight in gold, in my opinion. He even helped me get all of my stuff upstairs and to my room. I was a bit leery about staying here after reading so many mixed reviews but my experience was excellent. The thermostat in the room kept it at the nice, cool 62 degrees I set it to, so I didn’t sweat all night like I have at some hotels. The only negative that I can think of was seeing the little “$2 for this bottle of water unless you’re a Hilton Honors member” and nothing but decaf coffee for the Keurig in my room. But other than that... I’d definitely stay here again.

Everything was great the only problem we encountered was the water pressure was awful in our room and due to the city working on main lines the water had to run for about 30-45 mins before it was clear also there was a party in the hotel that caused the few rooms around ours to be in the hall yelling and being extremely loud I complained and they were asked to leave and I felt badly but honestly if they had stayed in their room it wouldn’t have been an issue but I would look out the door to 10-12 people in the hall being extremely loud and knocking on random doors. I have yet to be contacted by a manager after leaving my name and number for a call back.. we stay in this hotel every time we come to Jackson and I would hate to no longer stay here because the manger will not call back.

The bathroom was small and there was no vent. But overall it was a nice place to stay.

There was mold, sheets weren’t changed - pubic hair in the bathroom. When we checked out an hour later there was no attempt to provide better accommodations, this hotel room was hazardous to anyone’s health - my husband was just released from a hospital due to a chest infection and there’s no way it wasn’t in the vents.Pictures attached to google review

Good location, comfortable hotel, good fitness center, the pool seemed nice though I didn't use it. And the bar/ restaurant was superb, especially the bartender who made one of the best Old-Fashioned's I've ever had!

I enjoyed my stay - the staff was very friendly and efficient, lobby was decorated beautifully for the holidays, room and facilities were decorated nicely. The room had lots of amenities - refrigerator, iron and ironing board, hair dryer, coffee maker, bottled water, nice television. One note - there are several railroad tracks about a half block away, so be ready to hear some rumbling but no horns blowing.

Hotel staff, especially the valet was very nice. The resturant staff, on the other hand, were rude and opinionated. I would stay there again, but eat elsewhere!

Great hotel except that check out is outdated.. I had to personally check out my car, could not call to have my car brought around, an unnecessary delay.