6/10 – Gut
16. Aug. 2022
The service wasn’t as good as in other times, we stay there…
Room was not ready at first. Day later no room service and failed to do the room on request two times. After third try the used coffee cup still remained.
causes Covid as excuse…don’t understand it really.
The time we spend at the pool was also not as relaxing as before, felt like the Waldorf pool turned into the cosmopolitan pool - quite noisy.
Altogether the Waldorf needs to complete the rebranding and to put a little more emphasis on details like dirty mattresses at the pool or wall cover that comes off the wall, etc.. Details.
Five-Star-Diamond Award!
Nevertheless, a big plus goes to Celise from the front desk. She gave us her understanding, some chocolate & threw in a credit that helped us compensate our spiritual losses. So this is again and after all good service!
Don’t get us wrong, but we have been to this place since 2011 on a yearly basis. Once you do that, you start noticing changes & things- that’s all.
Nicole
Nicole, Romantikurlaub (3 Nächte)
Von Expedia geprüfte Gästebewertung
