Courtyard by Marriott Indianapolis Downtown - Indianapolis

Great hotel. Rooms were nice, clean, and stylish. Hotel is in a great location as well. Customer service at this hotel was awful. I stay at A LOT of hotels and this was by far the worst customer service I've ever had. Night before checkout my wife and I noticed we'd need a late checkout. Called the front desk and no answer. Kept calling, we called probably 12-15 times before someone picked up!!!!!!! We were alternating between dialing "0" and hitting the guest services auto-dial on the phone. Also tried calling the outside line with our cell phones, no one answered that line either. Once we did get through, we asked for a 1:00pm checkout instead of a noon checkout. We were told that they couldn't do that. We called the next morning to check again. They again told us no but said they could give us a 12:30pm checkout. I am flabbergasted that these people couldn't extend our checkout time by another 30 mins. Also, parking here is astronomical. $30/night is excessively high.

Waited forb15 minutes at the bistro to order a couple very highly over priced beers. Finally walked away since the girl working was way not interested in talking to her friends around the corner where she couldn't see if any customers walked up.

We had a good time in the hotel and the area around it.

The only thing was we walked a long way accross the skylight bridges to get to the far side of the Covention center and found out the next day after it was over that it was much shorter (Only about a block ) to go outside and walk down the block. It was hard for me because I had fallen a few months back and all the walking was painful. I wish they had told us at the desk before we walked all that way.

Extremely comfortable beds. Skybridge allows you to walk downtown without braving the weather. Close to the water too.