The Sandman

The hotel used to be better! it’s a little run down now. We kept on getting flys in the room, don’t know where they were coming from. We weren’t opening the door. Coffee maker wasn’t cleaned out. With COVID-19 going on it’s kind of hard to appreciate a supposedly sanitized room. Was not pleased. The service was fine. I don’t think I will go back to this hotel.

Not clean; carpet was filthy; feet were black walking on carpet and tile. Interesting food items under the bed. Check In was easy. Otherwise, I would never stay at the Sandman, Santa Rosa again!

Very uneasy feeling staying here. After coming back from having dinner we were surprised by police vehicles and a fire truck as we entered the parking lot. This not only happened once but 2 times out of the 3 nights we were there. We saw the officers talking to the ones causing the disturbance when we drove in but went straight to the room and locked the doors so we don't know why or what happened. Also, it seems like the hotel has long term residents, something we were not aware of and would have chose a different hotel if we did. Making the place seem more like a cheap motel rather than a nice relaxing hotel, we would have probably been better off staying at the Motel 6.

The feel of the place is more like an older motel. The lighting in the rooms were off and the room felt very dingy and dirty. There were animal stains all on the carpet. I asked the receptionist for a crib she said she would get “maintenance” to bring one. They never even showed up. It was late so I did not follow up until the morning. My my daughter found a cockroach in our room. They sent maintenance, the gentleman asked me what I wanted to do because this type of complaint is never made, insinuating that I must have brought the bugs. I wasn’t getting anywhere with the staff. I started to review our first night online. After I made the review the lobby called my room and said “I just got you review,” who of our STAFF was being rude?” In our conversation she said she would get us a room closer to the pool and seemed accommodating. I was happy for a moment, then they put us in the room right next to the roach infested one we were just in. We were a joke to these people. I paid 159 a night to stay in a roach motel. I packed all of our stuff in the car, slept that night and left without even checking out the top of the morning. I did call before our last night sty to make a complaint to hotels.com the receptionist told our service rep the manager was not in and a refund could not be made. This was before we stayed the second night by the way. Save your money, or stay somewhere else. The pictures they supply for the property are not true to the properties care or size.

Whimsical updates and friendly staff make for a memorable experience. Management responsive to make all amenities available and whole - maintenance refilled soap dispenser, reservation for pool made during private event, refund for miscredited purchase returned to credit card. Easy to recommend.

Really well done boutique hotel. Staff was so friendly. Thank you!!

Check in was ok but no map of hotel was given plus we had no idea where to find venting machines and we had no idea the pool closed at 8 until we went out at 8 to enjoy hot tub and it was closed. The room itself was great

Don't ignore the reviews like we did. Do not stay here and avoid this place at all costs. We didn't realize what we were in for at first, but then starting connecting the dots once we I loaded everything into the room. There is a security guard onsite, not to keep you safe from the transients out on the street, but to keep you safe from the transients staying in the building! We saw prostitution, drug deals, and more. Walking past one room, the coupld where opening engaged in sexual activity with the windows and doors open....NOT kidding. Our neighbors didn't sleep at all, whatever drugs they were on kept then up the entire night laughing and enjoying each other, which kept us up most of the night. People were coming and going all night, the place is very active at 4am. We were literally scared to leave the room, or else we would have left and went somewhere else. We also didn't want the kids to be scared either. The county and the hotel owners thought it was a good idea to let the homeless stay here for social distancing. As far as I am concerned, the hotel and it's owners can go out of business for deceiving me and my family, and putting us in such unsafe conditions. We informed the front desk in the morning, they clearly know there is a problem and won't or can't do anything about it. Do not stay here.

This is a bad motel at best. Not sure how it even has more than 1 star. Carpets had stains all over and floors looked dirty, “smoke free” room reeked of smoke and when I asked about it they said “that happens sometimes”. The first line of the room description says “courtyard views”. All of the rooms have windows about 1 foot from the parking lot. And, the parking lot is basically shared with a gas station. Don’t expect to sleep, the walls are paper thin and everything going on is extremely noisy. Could hear every footstep and word from the people above me, and every car noise the entire time I was there. Staff started wheeling incredibly loud housekeeping carts up and down the walkways starting before 8am and at 9am a man started leaf blowing the exterior wall of my room.

We stopped here for the night on our drive back from Washington to Arizona. The hotel staff was very nice and accommodated us on the first floor as requested. Though we booked a single king bed, we were informed that they overbooked and had us moved to a double queen. The room was fine, and the bed was reasonably comfortable. The only problem we found was that the shampoo and body wash dispensers were either empty or broken and would not dispense the liquid. They were crudely taped to the shower wall with packing tape. We were too tired from our drive to complain about it and get it fixed, so we just opted to shower using the only liquid that did dispense - hair conditioner. Other than that, our stay was fine and it was a very convenient location - really close to the freeway entrance and a gas station.