Hotel Ariel Silva

Incredible location less than a half mile to the train station! Located on a small alley that opens up into a main street near the Grand Canal. Room and bathroom were extremely small, but great value for the money. Staff was helpful and even lent me an umbrella one night when I went out in the rain. Stairs to 2nd floor are steep, so only those who have good ambulatory skills should make a reservation for those rooms. Bedspread was worn and somewhat stained, but sheets were clean and bed was comfortable. Wi-fi reception was good. They took my passport when I checked in and returned it later that evening, but no other place did that. A little unusual and made me a little on edge. Breakfast was an assortment of pastries and yogurt,granola, coffee, and juice. Coffee was not as warm as typically served in U.S., but that may be common there. Incredibly convenient place for getting around Venice and a fanatastic deal for the money.

Wanting a private bathroom I was offered to pay almost double for an upgrade which I agreed to, so I was looking forward to our "Junior Suite", The hotel reception is in one place, the rooms are via Home Out in various locations of the citIy. Instructions were vague and it was hard to find the reception area, making us trek all over the place with our luggage over many bridges.Google maps was of no help as there are two streets with the same name The receptionist tells me because of my upgrade there is no safe for my belongings ( had been promised a safe), Only after several angry conversations between him and the cleaning staff it was revealed the receptionist was mistaken. The room was spacious and everything worked although we had to figure things out by ourselves - the weather turned cold and we didnt know how to turn on the heat etc. The beds are just pull out from couches, linen didnt feel fresh, under the beds was filthy , and the housekeeping left much to be desired, There were no housekeeping services or fresh towels, toilet paper etc the 3 days I was there. Promised fruit did not arrive. and when I wanted to check out the reception office was locked, If they can improve these things, they would do their business a boost.

The washroom, which we had to share, was so small it was very difficult to change or dry off without touching the toilet, the sink, and the wall.

Very nice service. When. We had. A problem. We. Where immediately helped. Great. Service.

Let me start by saying, this is not the worst hotel I’ve ever stayed at. I spend about half the month at different hotels for work, so I probably notice more than most. This hotel I can only assume has different properties around Venice. I’ll start with the good, for the price this hotel is okay. Considering everything around is twice the price. It’s clean, the floors are swept (unlike the two previous hotels we stayed in Italy) the tiles are new. There’s a 3ft fridge in the room so that’s helpful, the beds are clean, the linens are fresh and new, they even come with fresh towels daily. We left without realizing they would come change the towels, ie we left iPads, laptops, cash and other valuable items, nothing was taken. The water pressure was amazing, the bathrooms remodeled (keep in mind this is Europe, showers are smaller) and air conditioning was strong. The bad, the room/apartment we were assigned was a quarter mile from the “lobby/ check in desk”. Not exaggerating. Which is not unheard of just annoying since other places meet you at the apartment and do the intake there. The beams in the ceiling I understand were placed to create a rustic design. However, they are very very old, they almost look unstable the worst part is. These small black bugs fall from the ceiling because they’re in these beams they fall randomly, we slept under the sheets so they wouldn’t fall on us while we slept. It was very uncomfortable and disgusting. For $300/night I expected better