The front desk staff without any experience of treating customers. One of the girls was racist.
Casey, Romantikurlaub (1 Nacht), 14. Jan.. 2020
I had a booking but i was not able to attend due to some circumstances , so I tried to postpone my booking or to get a refund through expedia and by the phone for over 15 hours, but they keep claiming that the responsible person is not available,so i had to make another booking on the next day. When mangaer "Shaimaa" finally answerered, it was terribly handled by her. She was careless,money oriented, very unprofessional, and disrespectful, barely replied to my questions, and sounded like she was making an effort to move her lips. I explained my situation and said I understand it’s a non-refundable booking, i just wanted to change the date ,she keep claiming that expedia is the responsible for the refund,and when i asked her to change the booking date she claimed the hotel is fully booked while on all the hotel booking websites their was availability. Shame!
Familienurlaub (1 Nacht), 25. Dez.. 2019
It was very very bad, once you open the main entrance you are attacked by a very bad smell that stays there all the time.
The room as well smelled very bad.
Many objects of the furniture was falling a part, also the carpeting and drapes were not clean.
No privacy, the staff just opens the door and come in with out even knocking.
One of the reception staff who was on duty most of my stay was very rude.
No complementary tea or coffee only 1 small water for the whole stay.
The only half decent thing was the internet & the location of the hotel, also there was a nice bell boy but he was there for only an hour then disappeared.
Geschäftsreise (2 Nächte), 4. Dez.. 2019
it was my worst experience the room smell so bad i changed 2 rooms the carpet was so dirty nd the furnitures was so old the reception man was so rude very bad experience
bashir, Reise (1 Nacht), 1. Nov.. 2019
Saff are very good
Cleaning is accept able in spite of towels are not Clean, it color not white, just they add good smill to the towels but in fact not clean
Familienurlaub (1 Nacht), 28. Sep.. 2019
Service perfect and quick. Clean. Friendly staff. You feel home.
Familienurlaub (1 Nacht), 26. Sep.. 2019
Staff and location are excellent
Access for wheelchair and dis able guest need to be arranged
Familienurlaub (3 Nächte), 24. Sep.. 2019
They didn’t allow for any late checkout and their was no coffee machine in the room
Geschäftsreise (2 Nächte), 24. Sep.. 2019
Very nice hotel
Iamr, Familienurlaub (3 Nächte), 2. Sep.. 2019
Very clean and friendly service. Location is perfect 👍 It has Crepaway right downstairs which has delicious food.
Randa, Familienurlaub (2 Nächte), 19. Aug.. 2019