6/10 – Gut
1. Dez. 2024
Expected More from this hotel brand, but Ok Overal
DoubleTree hotels have a great reputation. The location we stayed in looked like it was once a great hotel. However, even though it was undergoing a renovation on certain areas, the renovated rooms (which we stayed in) were done so in a fairly shoddy manner. When you’re staying in a 3-star hotel or above, you expect to see more attention to detail. This hotel seemed like it was struggling to meet that expectation.
The friendly hotel staff moved us out of our first room because it was dirty, and the whole floor (6th) smelled like pet urine or something similar. Our new room was on the 7th floor, and the atmosphere was much better. The lighting was brighter, the smell was very clean, and we could tell it had recently been renovated. As mentioned before, our room was clean overall, but it seemed like many parts of our room (mainly bathroom) needed to be redone. Also, our room door was crooked, so it didn’t shut easily, and there was a gap in the top of the door frame because of it. Still worked, but just an observation.
Overall, our stay was good, as we had a comfortable and clean bed to sleep on, and the staff were very friendly and helpful. We just expected much more from a higher end hotel, especially for the price we paid.
Thank you for allowing me to voice my feedback!
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