We were so disappointed. We had booked a room a month ago because of the indoor pool. We raise our grandson and he loves to swim. He was having a pirate party so we bought blowup pirate boats with water cannons, blow up swords, and blow up volleyball net for the pool. We checked in night before party and find out a pipe busted in their pool, so there would be no swimming. We asked if we could rent the conference room, nope it was flooded and closed. Asked if we could use the breakfast area, cause we had 20 kindergarters and their parents coming to the hotel in 14 hours. Nope can't have more than 15 people in there and party would run an hour into breakfast. Then i asked if i went and bought a blow up waterslide could we run a hose from hotel to it and put it outside, nope. Well can we get a refund since we cant have party here? Nope you booked from a 3rd party online so we can't. Soooo we stayed because we truly had no other choice. I will say the room was clean & comfortable. Staff was nice, breakfast was very good, and we tried to make best of it for our grandson. We had to contact every guest and tell them party location had changed and half our guests that rsvp'd didnt end up coming.