Staff was so professional and friendly.
Plenty of activities throughout the resort.
Food was good but drinks??
I would suggest buy your own alcohol in town, just sayin...
Reise (5 Nächte), 21. Apr.. 2021
Best deal and hotel in town
The hotel is perfectly located in Grace Bay. The amenities are unbelievable especially on the beach. The hotel is great because it does have Sister properties that we were able to use. We do not have children and we took full advantage of the adults only sister hotel.
The restaurants and food were delicious. There was plenty variety to eat. The only downfall to the food was there was no true snack bar that’s open all day. If you get hungry and just want a quick snack you have to order from one of the restaurants and wait about 20 minutes. It was easy to make reservations for the specialty restaurants.
The staff was extremely friendly and helpful. You never walked by a staff member without them greeting you.
The only thing I was truly disappointed in was the bars did not open until 11 AM. It’s nice to have some champagne in the morning or even if you’re an early riser to have a drink with breakfast. You are on vacation right???
Ramona, Reise (4 Nächte), 7. Apr.. 2021
The staff was extremely nice and helpful. Remember to bring cash! Taxis don’t except credit cards.
The property was nice. I booked this place last minute. It didn’t have the intimate feel because of the children that were there but it was very nice for what we paid for!
Romantikurlaub (3 Nächte), 12. März. 2021
We booked an oceanfront studio room. Upon arrival, we were given a room facing the ocean, but it was blocked by trees and a trash area nearby (2100). We went back to the front desk, and they gave us 2400. Again, it looked at the ocean but was blocked partially by trees. Again, back to the desk, & they told us that was all that was available. We paid extra a night for no reason. The room itself was OK. A bit worn down but clean.
Everyone always had a smile. They knew guests’ names within hours. They were constantly checking in on you. The bellman, Delano, took the time to take us around the resort and showed us everything. The restaurant/bar staff were very friendly and attentive (Steven, O’Brien, Bobo, Jason, Scott).
The entertainment staff is exceptionally talented (Coco, Razer, Romario, Clive, Flights, DJ Dingo, Raphael, Romaine). They can play almost every instrument & can dance their butts off! During the day, they have about 6 activities like aqua aerobics, trivia, foam party, volleyball, etc. At night from 730–9, there is entertainment like a band, Mardi Gras, talent show, etc. My only complaint would be every night from 9-1030 there is a dance party, & it is always the same songs!
VERY LIMITED and nothing after 930pm. The restaurants on the website are NOT what is offered. Only 1 option for dinner at night and it rotates so during the week you eat at 2 places 3 times each. The bar closes at 11pm night people not for you.
Familienurlaub (4 Nächte), 10. März. 2021
The manners of the staff was so impressive. The made sure that you were accommodated. The food was amazing. I definitely gained 10 lbs and it was made from love. The entertainment crew was very energetic and kept the activities going day and night. I had a massage that was the best I have ever expect. When I say I felt like I was j. Heaven. It’s nothing like sleeping to the sound of the ocean and waking up to the smell of delay food. Last but not lease, the beach was so beautiful and the water breath taking. Definitely going back in June and Oct ❤️❤️❤️
Urlaub mit Freunden (4 Nächte), 9. März. 2021
Great people, wonderful beach access and proximity to pool and restaurants. Just the right size and nice rooms.
Romantikurlaub (7 Nächte), 23. Feb.. 2021
Much needed romantic R&R
We had an amazing, fun, and romantic time! We felt very safe; access to the covid testing was easy and simple. I would highly recommend this property!
Kathryn, Reise (4 Nächte), 22. Feb.. 2021
The resort is located next to a few others and on a very pretty beach where we spent most of our time. The beach is so pretty! The staff are friendly with Sky the bartender and the entertainment staff being great. The resort is clean and the drinks are good. With covid they do testing on site which was helpful just need an appointment and it’s ~$60 per test. Rooms are a good size and clean. Would strongly recommend the half day tour with snorkeling which can book at the gift shop. Staff all wear masks all the time.
Flip side: The food did not impress overall and would be a 5/10. Best option is when you cook at your table. It looks good just doesn’t taste great. For instance steaks are drowned in sauce and never cooked right, the seafood wasn’t as good as expected with things like crab cake tasting off / didnt finish and lunch was very inconsistent / sub par. Would note smaller portions than were used to so fine to order more. In general we found things can take a while / negligible service on the beach and pool. Really had to chase people to place food / drink orders. Went for a birthday and manager said would send wine (never got), went to dinner but couldn’t even get a candle in the cake after giving two heads up, took 3 calls and walking to reception to get lotion for the room, etc. Small things like that didn’t impress us. They also don’t have room service so folks are aware.
In general beautiful beach. We will go back to Turks but would probably stay elsewhere.
Jared, Reise (3 Nächte), 18. Feb.. 2021
OMG!!! First off let me just say from the moment we arrived , the experience was pure perfection. From the front desk, to housekeeping, to the bartenders, host, just the staff in general. The staff at The Alexandra Resort are so amazing , very hospitable, friendly, nice.... CUSTOMER SERVICE like no other!!!! I will sum it up to say this place knows how to treat their guest!!! My husband and I have travelled to many places .... different countries, and the staff at The Alexandra Resort Turks & Caicos have set my expectations for other places extremely HIGH!!! If I don’t receive the same level of customer service anywhere else I’m not staying!!!
We had to pleasure of meeting one of the board of director members while there, Mr Peter Gaye. A wonderful man, if you believe in being at the right place at the right time, and people crossing paths for a reason, this was one of our experiences with this guy!! He made our visit here even extra special!!!! We felt like VIP. We were there celebrating my husband’s 50th Birthday & Valentines Day. And we were all smiles 😁
The staff that made us feel like the ISLAND was just for us- Derrecka & there was one other lady at the front desk with Derrecka, I can’t remember her name but she drives a black Honda CRV. Skyers - Farar- Steven-,Monica- Christina-Therena- Adrian- Petronna.
This group of people truly made us feel like the ISLAND WAS ONLY FOR US!!! They went ABOVE AND BEYOND TO ACCOMMODATE US! Thank you ALL! We will return!
Romantikurlaub (4 Nächte), 11. Feb.. 2021
Staff is very friendly and helpful , Rhazzo did a good job making sure I was ok and always having a good time
Romantikurlaub (4 Nächte), 3. Feb.. 2021