Springhill Suites by Marriott Chicago Downtown/ River North

rooms were very clean and spacious. Breakfast wasn't as great but it was due to covid so not bad.

Loved it! Room nice, bed comfortable, view astonishing!!! Staff so nice! Prime location!

Nice hotel, very close to alot of restaurants qnd bars. None of the hotel amenities are open so that kind of sucks, and parking is an extra 35 dollar charge. That would've been nice to know on the hotels app. Staff was friendly if you talked first but wouldn't initiate any conversation or help in their own.

They are very clean the bed sheets didn’t have any stains the tub was in excellent condition overall the room was very clean it was peaceful and quiet and u have a lot to do do right in the area of the hotel

My stay was amazing, I have no complaints ! Parking was easy as well, paid 35 for over night! It was in the middle of everything, PERFECT location. I will definitely be back !

We very much enjoyed our stay. The cost for parking was a surprise. We loved the location and the convenience to everything. We'll be back.

It was a good hotel to stay in. The employee were very friendly.

Everything was ok but breakfast was so basic. Not up to par

Our visit at SpringHill Suites was disappointing. The beds weren’t comfortable so we didn’t get good nights rest. I understand the challenges COVID presents, but I think they could have done a better job with breakfast and cleanliness. One day the grab and go breakfast was a mini muffin and the next day it was the prepackaged, vitamin fortified donuts you get in elementary school on free/reduced lunch. I’m not sure if this was a Chicago thing, but I feel like the hotel could have cleaned our room every day and COVID was just an excuse to reduce payroll and not cleaning rooms. They asked us to leave the trash outside of the room and housekeeping would pick it up. Housekeeping never picked it up and we ended up having two bags of trash sitting outside of our room during our stay, which is really unsanitary and draws in rats and cockroaches.

I stayed at this hotel with my boyfriend as a little getaway and it was good. I loved that the parking fee was only $35 and with in and out privileges. That was a great benefit! Also, the free on the go breakfast was a good thing as well. The only issues I had was the sheets and pillow cases on the bed didn’t smell fresh and had an old odor smell to them. Not sure if they need to use fabric softener when they wash or if the sheets hadn’t been washed in awhile. Another thing was the couch in the king bed suite (city view) didn’t look clean and it was some areas in the shower that had brown stains/mildew. Overall, the customer service was great and the upkeep of the hotel was good. Along with the convenience of the hotel being in the area of a lot of restaurants where you can just come out and walk to was another great benefit!