Visiting Magic mountain, chose embassy suites, because i frequently stay at the one in burlingame. Wait staff was very friendly, hotel is nice, but should be updated as far as room go! Overall we had a good time and a good stay!!
Avery, Reise (3 Nächte), 17. Apr.. 2021
There was no on-site restaurant or bar as describe
There was no on-site restaurant or bar as described in the amenities of the hotel at hotels.com
James, Geschäftsreise (1 Nacht), 15. Apr.. 2021
not as good as it could have been
no glass were in bathroom
no napkins at coffee table
very limited food options
LINDA, Reise (1 Nacht), 5. März. 2021
We requested cleaning service daily and never received it.the first day only a towel change and the second day nothing!
Virginia, Familienurlaub (3 Nächte), 5. März. 2021
Outside was nice, very nice when you walk into the lobby. Staff checking us in was very nice amd helpful.
Layout was very odd and almost maze like, easy to get lost or at least feeling lost trying to navigate around. We had the kings suite and while it was nice, it wasn't as nice as i was expecting from the pictures i was shown. We checked in late and i was hoping for a midnight snack but in the ice and vending area there were no vending machines. And no mini bar in the room. There are also no gas stations or diners very close.
Romantikurlaub (1 Nacht), 27. Feb.. 2021
Cleanliness and service
Staff very friendly got move to a diffrent room because room was bery dirty and dusty even due to covid 19 stay should be really clean specially i got two kids with me its very sad i love staying in this place but i might not be back, got move to a diffrent room its still bery dirty didnt complain anymore i got free parking cor the dirtyness of the room i feel like thats not enough for what i saw but yeah. Wasnt even told st first the housekeeping only clean your room if you ask for it wasnt this automatic everyday supposed to be they said no its by appt now would have been good to know
Julian, Familienurlaub (3 Nächte), 25. Feb.. 2021
Room size was great. Breakfast was good. Great for the price. The only issue was the room next to us was loud until about 3 in the morning. Not the hotel fault.
Familienurlaub (1 Nacht), 19. Feb.. 2021
I always choose Embassy Suites if I can find one where I am going!
Romantikurlaub (1 Nacht), 13. Feb.. 2021
Good value, clean and good breakfast. Centrally located and friendly staff
Familienurlaub (1 Nacht), 13. Feb.. 2021
Nice staff, poor amenities
There were amenities I was looking forward to that were canceled because of COVID-19, which makes sense, but even after calling twice before arriving to ask about the differences there in regards to the pandemic, certain things weren’t mentioned. The On-Demand movie service was turned off due to low-occupancy. No room service. The room was not and did not feel as clean as it should’ve been. So many guests were walking around without masks - including right next to me checking in at the front desk, and no one seemed to care. The internet was extremely slow, so even after paying extra for WiFi it was pointless because the connection barely worked. It was constantly disconnecting and nothing would load. Not a very pleasant stay at all - the only truly positive thing was the staff being friendly.
Elizabeth, Reise (2 Nächte), 13. Feb.. 2021