4/10
Casa Dorada is a prime location since it is on the beach and very close to the city center. However, I believe Casa Dorada caters to white Americans more than any other demographic that visits Cabo San Lucas. When we first got there they let me know that I put my reservation under 1 person when there were actually 3 of us. It was truly my bad, this was originally supposed to be a solo trip but I wanted to invite friends along since the room had 2 beds. At check in, I tried to update the number of guests and Hotels.com would not allow it. We ended up having to pay extra which was a bummer. The front desk had no empathy for us, never tried to negotiate with us, did not try to help us or come up with an alternative solution for us. I realize I made a mistake but I wanted to see if there were other options or some sort of compromise and they were very cold towards me. The workers by the pool and front entrance were very kind and very nice but this hotel does NOT value customer service. I would say we are pretty spoiled in the U.S with great customer service and hospitality but this hotel did not really care about us and did not want to work with us. Unless you are a big spender, I don’t believe they care to be kind to you and respect you. Many places in Cabo we found that since we were not white Americans (we are Mexican American and definitely not white passing) that we were treated differently than the white Americans around us on vacation. It’s very unfortunate.
Verifizierter Reisender
Urlaub mit Freunden (3 Nächte)
