JW Marriott Hotel Grand Rapids

The Grand Rapids JW is AMAZING, I can't say enough good about it, 5 diamonds in my opinion. Great location, we walked to the arena for a show, it is the place to stay in Grand Rapids.

Last minute Anniversary overnight. Great location, beautiful hotel, excellent staff. Our only complaint was being woke up at 1:20 in the morning with girls screaming in the room next to us and then at 3:40 with loud guys in the hallway outside our room. Stafff handled the situation promptly.

Very nice greeting and valet service, the bed wasn't particularly comfortable, but the room was nicely appointed. The steam room being out of service was a very big letdown, as it was the primary reason we chose this hotel. We got a big discount so whatever, but I would never go to this hotel for the full rate that they usually ask.

King size bed is the smallest king I’ve ever seen. I don’t believe it’s a full king. Plus, very uncomfortable cheap mattress. Plus, no place in hotel to buy a bottle of water, or anything. They said under construction. So make something temporarily. Had to walk three blocks to buy water.

Suite cancelled. Did not let me know til I arrived for check in that there was a maintenance issue and I was put in a double bed room for 3 days. Room service was wrong everyday and still charged at check out for all the food I didn’t receive everyday

There is nothing wrong with the property, it just doesn't live up to what the JW experience should be. Our check in was rushed and not personalized (especially for first time guests), we paid for parking that was full many times when we tried to park, and the staff reminded me of staff who was trained at lower end properties. The rooms are nice, but even from a top floor, you can hear the highway and train noise if you are on a river view room. The wifi was not reliable and it constantly kicked me off while trying to view online files. The gym is a decent size for a hotel but was extremely humid All in all, just a sub par experience from what you would expect from a JW.

Nice hotel with clean upscale rooms in the heart of Downtown. Restaraunt and main bar was closed for renovations so that brought my ratings down slightly.

Great location, beautiful facilities, amazing amenities. Wish we could have stayed longer.

Negatives: Comforter was much too heavy (lots of pillow choices but needs another blanket option); bathroom lacked adequate hooks; room key system didn’t work well; inadequate reception desk staffing at check in; parking charges unclear. Positive: concierge lounge breakfast was great; room was well- sized, attractively decorated and quiet; hotel overall has nice appearance and good location.

Stay was excellent. Staff was friendly, room was comfortable and provided great views of the city and surrounding area. The location was very centralized with easy access to the Downtown Market and some of the local breweries. All in all, my stay was excellent