AmericInn by Wyndham Des Moines Airport

A little run down, no elevator to second floor.

Despite being close to the airport, noise wasn't much of an issue. Rather, this property is in decline and poorly run. It's more what I'd expect from a budget chain motel, certainly the worst AmericInn I've ever stayed at (and they used to be my favorite chain for two decades). Since taken over by Windam, they seem to be going downhill, and this one really is. Biggest quirk was that their administrative compuers rarely worked, and they had different types of notes taken by staff to show people checking in - and they didn't match. I had a two-night pre-paid reservation; they could see in in their system, but couldn't print the confirmation. The next day, my door card didn't work; the front desk staff had the room reserved for another guest - but were able to change it back to me. Not the worst hotel stay I ever had, but not at all what I expected from AmericInn, due to poor management.

Rooms were smelly and there was no towels in the room. Guests were loud. Receptionist was on her phone and doing homework on the job.

It was terrible.. I'd like a refund immediately. The room had no towels, the jacuzzi tub didn't work. The shower had been used prior to our stay. New shirt tags were in the bathroom. To top it all off it was on the first floor. My girlfriend had her bag and purse in the chair next to the window. We went to bed and someone opened the window from the outside cut the screen. Stole her bag and purse with everything in it. Didn't find out till morning that they were gone. Filed a police report and they pretty much told us there's nothing they can do about it. The worst experience ever. I had one over $1,000 at the local casino and had her hold on to the money Well that money was in the purse that's gone. Please refund me if you would. I'm at a loss for words of how everything happened. Disappointed, sad, mad, every emotion that's bad I am feeling right now. Is there a way I can contact you guys so I can get this refund back.

The place smelled bad and the room was dirty. One room was missing amenities and the other had a dirty towel left behind, no hand soap or hand towels, fridge made noises all night... Popcorn kernels all over the floor and shower didnt drain.

Room not properly prepped. No cups, no ice bucket, no wash cloth, no shampoo. Upon check in no info given about breakfast. Room was ok, ottoman stained, entertainment center the veneer was coming off. About 1/2 the jets in hit tub did not work. Shower did not drain. Upon telling the front desk no action was taken. I repeated my concerns at check out and i was told since i did not book through them they could not do any thing.

It was a bit disappointing. There were no washcloths, no ice bucket and no cups in the room. No coffee in room. The front desk said you have to request those things. Light bulb out. Worst thing was there was no WiFi (which was due to the derecho, so I understand that). Bed was comfortable though, which is extremely important!

staff lost my knew shoes, due to a room change unxpected, was not replaced. medication in the room was also lost.

The check in at the hotel could have been better. The young lady kept asking advice about her personal life (which I wasn't there to discuss and didn't care to hear about). There were also 2-3 cars outside the hotel with about 5 or more people including young kids congregating being very loud. It sounds like they could have been arguing! I almost called the police. I felt a little unsafe to leave to get something to eat until the people left! Otherwise the room was nice and clean.

The staff was courteous and very helpful. The room was missing the shower curtain, which the staff quickly fixed. The room phone was not useable due to static on the line. Overall a good experience.