Ruby Room

Check-in ends early at 6:00pm but they provide a way for you to check-in after that so it's all good. I was just a little spooked before I learned this and I got there at 6:30pm. We loved the unique room and it's location. We would get this room again if we were in the area.

The 4th floor stair door doesn't lock, otherwise, everything was great.

The staff was genuine, friendly, and effortlessly accommodating. One of the things I loved the most was their showers...they have a numbered temperature setting on them, taking the guesswork out of getting the temperature just right. They also had a foot massage machine, which I took fool advantage of while working via laptop. Really lovely spot.

Great! Again, I enjoyed my stay, this place is very nice and reliable

Everything was amazing! Even though we couldn’t use any of the extravagant services due to Covid-19. Other than that everything else was amazing and I didn’t even realize there wasn’t a TV lol!

My second time here, and I'll definitely come back. The room was clean, and the hotel staff did a great job social distancing and checking in.

Room was big and decorated very nicely. Bed was huge and comfortable. Beautiful historic property. I think some things should be expressly written, either on the hotel's part or Expedia. There is no TV in the room and there is no elevator. My room was on the 4th floor. They should not advertise free parking, they do not have a lot, they instead instruct you on where you can park on the street. I believe my room said it was supposed to overlook the city so I was expecting a great view, not the brick wall of the building next door. The spa was closed due to COVID19, pretty much everything is closed, and there wasn't much to do so a TV would have been nice. I LOVED the shower! Very pretty bathroom, however, black mold in the shower. My only real complaint is check-in. There was no one at the hotel or spa and I had to wait 20 minutes for someone to show up to check me in. Other than that I enjoyed my stay and would stay again, just pack light!

Cleanliness. And quiet not far from downtown Chicago

The Hotel states 24-hour check-in on the site. I arrived at this location at 11 am. I was told I could not check in until 3 PM. I was confused about how to find the hotel and the offices as it is in two different locations. The Hotel also did not state in the booking or on the Hotels site that there are no T.V.s in the rooms. this was just a shock. I was disappointed with my stay. I will not book this hotel on my next trip. Overall the staff was nice, the room was in great condition, if stairs are an issue do not book this hotel.

Every thing was good except it was hard to find where to check in.