Hotel Exe Las Canteras

I enjoyed everything.

We got a room that smelled of smoke and alkohol.. This ruined the whole hotel experience.. We just stayed for one night, if not we would have asked to change room. Not sure if it would be better in another room. Apart from this the hotel is located nicely next to the beachfront.

We enjoyed our stay at Hotel Exe Las Canteras. The location was perfect! We chose sea view rooms and had fantastic views!!! The hotel is right on the promenade in front of the beach and is easy walking distance to hundreds of restaurants, cafes, and bars. The rooms are no frills but very functional. The building is showing signs of wear and tear, but that did not bother us. We were not there to spend the day in our room...our room was just for sleeping, and it was perfect for that!

The whole resort is run down as is the hotel - very tired. Things were broken or not working in our room. The AC didn’t work & as we only had a thin blanket on the bed, we were cold. The floors weren’t often cleaned and the balcony was never cleaned. Black oily smuts from nearby chimney deposited on furniture & onto our clothes. The only way to get Wi-Fi was to stand at our our room door. There were ants in the room and even in the bed. Cockroaches in the bathroom and big ones in the Spa. (This was listed in hotel details but was not free to guests. £9 each for 2hrs). No toiletries in the room when we arrived & after that the bare minimum. We had to buy our own. Often only 1 bath towel was left in vathroom. Reception Staff unhelpful. Cost us £160 to park 1K away. Details said street parking but never any spaces. Traffic a nightmare in Las Palmas. Told us there would be nowhere to eat Christmas Day which turned out untrue as many places open. No Christmas entertainment in hotel or in & around Las Palmas. The weather was warm & beach very good, although red flag up most of the time. We won’t be going back.

Had to change room as it smelled smoke, woke up with ants all over my face pillow and blanket closets to my face approx 60-100 ants. I filled in a legal Claim at the hotel in the morning but they didn’t take it seriously.

Location was amazing, right on the boardwalk on the beach. Loved the area, plenty of activity, restaurants, next to a supermarket and again, the beach.

The outside of the hotel should ve reform, is very old and looks abandon. Internally is ok, is clean and looks good! They do not have room service :(

The hotel was nice and easy access to shops and restaurants. Staff were very friendly. The Buffett breakfast was very tasty with famous Ibercos meats, cheese and fresh breads. The bed was a little hard and leaning to one side. I was on the 4th floor to the street side and you could hear people talking, singing etc as it was festival week. But overall a nice stay.