Have stayed in this hotel multiple times for cruises. Never again! We arrived to check into our three rooms booked months prior and were told the manager had given our rooms away to the large student group that arrived just before us. Never called, emailed, or anything to warn us. Completely unacceptable. Now without our rideshare, the poor front desk girl tried hard to help us, but there was nothing she she could do there. She tried to call the manager multiple times, but we would not answer his phone. Instead, she helped us book other hotels in the area, which cost us more in many ways. She told us and the people behind us in line that the manager had done this to other people the weekend before. AVOID THIS HOTEL until they fire the shady manager, Shadi A.