Suites Torre dell'Orologio

We arrived in Venice after an eight day cruise. We had a lot of difficulty being able to find reception (our fault we don’t speak the language). Once we found it there was a sign on the door advising us to check in at their other property. After that everything was nice. The room was spacious, clean and exactly as pictured. The staff were extremely friendly. Other than a couple of croissants we did not take advantage of the breakfast offered. They tasted great and the rest of the pancakes, bacon, etc looked just as good. The location was amazing and I would absolutely recommend staying there.

The only problem was location. The Suites are accessed via the San Marco Royal Hotel. The address Hotels.com provided was a dead end alley with a sign on the door directing us to the San Marco. I'd make sure future travelers are alerted to this because carrying luggage through Venice is not a way to endear yourself to locals and tourists alike.

We were traveling with 2 small children (6 & 3) for only 2 nights. Our room was a HUGE one bedroom suite with 2 bathrooms, dining area and half kitchen. The location was perfect for the 2 nights with children (a couple that can move around more easily might want to be more adventurous). Although room showed alittle wear and tear it was CLEAN, comfortable, spacious! If u want modern lux don’t go here. We liked the authenticity. Regarding being hard to find- we hired porters ($$$) but worth it for us (lots of luggage, stroller, 2 kids)and they knew exactly where to go. We’ve moved on to Firenze (a modern chic smaller hotel) and our kids miss ‘our home’ in Venice.

Great staff - thought that the transport from the train station and then again from the hotel to marco polo airport was way overpriced.

We booked a stay in Venice for 2 nights. We arrived to the hotel and had such a negative welcome that it clouded the entire feeling of Venice. We left our bags in our hotel went for a stroll and the 4 of us said lets not stay here. We grabbed our bags and told the front desk we forfeit our 2 nights. The woman at the front desk was so unfriendly. Even when she took us to our room. Not a single ounce of warmth in her delivery. I am not sure if thats the itialian style but I wouldn't ever stay in a hotel with a welcome like that.