Hotel Residency Andheri

I stayed at the hotel on Nov 26 2019. I was impressed with the cleanliness of the lobby and the room. And fairly quick check in. But there were many negatives: there was no hot water when i needed to shower very early morning before catching an early flight. I had requested a wake up call and no one called. They say they have a shuttle to the airport but its not free. It cost me Rs 500 for a short drive to the airport. Not a pleasant stay.

After four years in a row staying here for my annual stay in Mumbai, I left after a night having two more paid for already. Hot water not working, it was mentioned as an afterthought after finishing my check in. I arrived really late and had an early morning conference, so I went down to the lobby with two concerns: the room was not as the one I booked and I have stayed in all my previous times and the wifi was not stable enough for my morning conference call. The gentleman in the front desk (I believe he is pretty new there) disregarded my concerns and didn't answer my most basic question: was there a way for me to use a wire to connect in the morning? (I know there is) He sent someone to reboot the router and insisted that is all they could do. My connection dropped during the conference 3 times in 40 minutes, I booked my stay at another hotel right away. I think expecting to have your concerns heard and addressed properly is a very low bar for a hotel. I am sad that I won't be staying there any more, I am a huge fan of their food and some of the staff, but when you travel for work you need a hotel that is responsive to your issues in a professional manner.

There are good and bad points: Good: 1) Breakfast staff was very prompt and helpful 2) Club room was nice size 3) The breakfast food overall was nice (could do with bit more variety) 4) one of the managers that was there when we signed in was very politie and friendly (Wish he was there to help when all the issues started one after another) 5) some staff very hardworking and friendly - Thanks for service Bad: 1) customers were complaining about many different things 2) The hotel doesn't provide all that is listed that you get in hotel 3) we ended up having to use buckets to bath as hot water wasn't available for shower 4) Lunch food was disappointing especially Bhindi wasnt cooked properly snd was a bit raw. 5) my sister had rashes due to bed bugs / insect in her bed 6) the other manager wasn't really Capable of resolving any issues and admitted that he knew about the issues 7) There were no slippers and bathrobes and they know this but still Hotels.com, Bookings.com etc still mention these amenities even though customers don't benefit from it. This is false advertising and misleading when booking. 8) They charges another customer for a shaving kit and not me for the dental kit. Something isn't right here at this hotel. 9) Got told to operate tv from the box as remote only worked for volume then after complaining they sent someone to fix it. 10) Room key stop working I took family ranging from ages of 1&half years of age to 90 years of age.

Very closer toThe Airport . Brake fast was very good and the service is very attractive. Rooms ok

Breakfast setup could improve