Homewood Suites by Hilton Knoxville West at Turkey Creek

This is the second time I have stayed at this hotel. The first time I did not have any issues. Both times, the stuff was very pleasant. This time when I walked in the room, late at night, a small roach was walking across the counter. I went into the bathroom and the toilet seat was up and had a couple spots of dried urine on the underside of the seat. There were some smudges on the faucet. I looked at the bed and the sheets and they appeared clean so I didn’t worry about the other issues. I cleaned the toilet myself. Disappointing for sure.

It was good and amazing Hotel. Need to change carpet though.

Checkin process was smooth staff was great. Ended up extending my stay. Made me switch rooms which was awkward and inconvenient. Attempted to use additional pillows and blanket in closet, which had someone else hair all over it still so I passed.

The staff was very friendly, the room was clean and the pool was clean too! When we called for linens, they were delivered promptly. Convenient to everything! Overall we had a very pleasant experience here!

Again, the sound of the highway traffic is terrible. I turned on the ceiling fan to drown it out, but it shook and made an even louder noise. I know they can't do anything about the highway noise, but the ceiling fan....