The Lumen

I am sorry to say, I was very disappointed with this hotel. The proximity to SMU is fabulous. We just dropped our son as a freshman and had hoped this would be our go to place for the next four years. The biggest disappointment is the condition of the bathrooms - the showers are dirty and in significant need of repair - not jusr recaulking. Grout is dark so you cannot at first see the mildew and dirt. the tiles are missing grout stepping into the shower. Overall this was our biggest issue. We changed rooms - so this was not just a one off issue with one room.

This is a difficult review for me to leave. The staff are wonderful. I loved that they communicate with you through out the stay. They really attempt to take care of your needs and answer your questions. but the following affected our comfort. I and some of the guests remarked that the pool water seemed dirty. We were given a handicapped room which was large and blandly decorated. The bathroom desperately needs more places to hang wet towels and wet gear. The room had a musty mildewed smell. We opened the windows for a while but it didn't completely go away. The air-conditioner is very noisy. Maybe it was cause of covid but no glassware (or disposable cups) in the room so there was no way to get a drink of water in the middle of the night except for cupping our hands under the faucet. No coffee in the room but they offered it in the lobby. The staff was so wonderful I hate to leave this here but we might not return on account of these defects.

The hotel was beautiful and unique, but the room looked a little unfinished. Some outlets were put in crooked so there were holes in the wall etc. the neighborhood was great and seemed very safe.

The staff was very nice, the location was great - close to everything. Room had a large and very nice balcony. Unfortunately, the bathroom flooded from the shower and spilled into the bedroom on the carpet.

Parking is at least $15 per night, but there is very limited parking. Even though you pay there is no guarantee you will have a park, causing you to have to park in the surrounding neighborhoods.

Check in was good, staff was friendly. Hotel was really nice, room was clean & beautiful, great location. Only complaints are no coffee in the room & not enough parking.

The conceded front desk lady with a bad attitude upon our arrival

Service was excellent. The stay overall wasn't wow but it was not blah either. There was a crack in the shower door way and it scratched my leg when walking in since i didn't pay attention when walking in but that is about it. It wasn't the cleanest of hotels I've been to but it was clean.

Nice & clean. I feel the balconies could've displayed a better view. The refrigerators didn't get cold. Apparently they are designed to keep food at room temperature - blank stare. A refrigerator that is programmed not to refrigerate - whatever. For the most part, it was an ok place to stay.