2/10 – Mangelhaft
20. Aug. 2021
Worse experience of my life
Worst experience of my life. The hotel lacks of professionalism and managerial staff was worse than words can describe since several incidents happened during our stay & nobody seemed to care enough to do smt. Upon our arrival we paid for a superior room and were given a standard room and was trying to convince us that “we were upgraded”. Am sorry to say that an upgrade means something better than what we paid for. Breakfast trays were empty in the morning even though there was another 30-40 minutes until breakfast time was over. Room was soo dirty with used bottled of water and used caps, stains on the floor, cleaners where nowhere to be found since there was only one person to clean each floor. Room was only cleaned after seceral discussions with the reception late at night. As far as safety is concerned i regret to say that pool and pool area was full of danger since the white plastics around the pool were missing in certain places and as a result felt while standing there and had to visit the doctor with excessive bleeding and bruises which still trying to recover. Of course the management was nowhere to be seen and did nothing about it. Also there were drinks spilled on the floor and remained there for hours since nobody cared to clean it or even put a warning sign resulting in slipping and falling to the floor. We would definitely NOT recommend this hotel and it definitely does not worth the money you spend. When you pay for a 4* hotel you expect a 4* service.
Emily, Aufenthalt von 4 Nächten
Von Hotels.com geprüfte Gästebewertung