Country Inn & Suites by Radisson, Lubbock, TX

After a long day of travel, this hotel provided a welcome respite.

All was good except for loud neighbors letting door bounce off lock bar as they went in and out till 3 am

The overalls service was good they always had complementary cookies and coffee and the breakfast was nice and there was an indoor heated pool that was great for my kids. Downfalls were the overall conditions, the tiles were loose on the tile floor, the hot tub was under maintenance, the 3 and last morning the elevator was out and everyone had to take the stairs including us carrying suitcases down the stairs when it was time to check out. When again there was great service and no problem checking out. I think we might have just caught this hotel on an unexpectedly busy week.

Disappointed with cleanliness of the room-crumps on floor/carpet. Disappointed with breakfast-sausage gravy, but no biscuits to put gravy on. Elevator broke down before I was about to leave, and I had to take stairs- NOT easy for a handicapped person with 2 bags and a cane!

The room looked very nice when we arrived. However, the bathroom tub was really in need of work, caulking was deteriorating and looked terrible. When a room near us flushed or ran their shower it was extremely loud and would wake you up. The mattress was in disrepair at the lower end. The breakfast had no fresh fruit or muffins. Reconstituted eggs were not good either.

Bed sheets were stained yellow and there were disgusting used tissues stuffed between the mattress and the headboard. We walked in to check in and the receptionist was on the phone but didn’t once acknowledge us until she got off the phone. We asked for a few more towels and she melted huffing the whole time she was getting them. The pool area just looked unclean and not taken care of.

Pool was closed, so couldn't use hot tub. Complimentary cookies were hard. Good location to where we we were going.

Meet some awesome people and staff that made the stay so much more enjoyable.

Hotel has mis matched paint through out, the hotel pictures online do not represent the property well by any means. Walls were so thin and the hotel was just very hard to get comfortable in and relax. Not a good neighborhood and part of LBK. I would recommend paying a little more and staying somewhere else.

First red flag was being told “The elevator sounds terrible but don’t worry, it works just fine.” My daughter was terrified and we used the stairs the rest of our stay. The mattresses are basically spring mattresses from the 90’s. The pool had cracked concrete in the bottom but surprisingly the temp was great. The hot tub was a disaster. The railing was breaking out of the ground and there was a sound coming from the jet system like I’ve never heard before. Once we fell asleep, it was fine but I won’t stay here again. To top it off, they charged my credit card 2 charges, one for $133 and one for $113. The stay was $113 and they explained, when I called about the charges, that the overnight stay price plus $20 security fee are charged upon check in but then refunded and only the stay would actually be charged. However, they refunded the $113 charge rather than the $133. Such a hassle to have to make calls and dispute this issue. This hotel isn’t worth $113 or $133!! I’ll never stay here again, this had been decided before I even went to bed but after this CC issue, it’s a hard no! Hotels.com shouldn’t even partner with them at all if this is how they do business!