2/10 – Mangelhaft
14. Dez. 2024
Just RUN, worst hotel I have ever been.
I travel a lot for work, but seriously, this was the WORST hotel I’ve ever stayed at. The staff was super rude, and they hit me with a surprise resort fee of $28.87 when I arrived. We would pay it anyway as they already had our information on file but we were soaked from the rain, exhausted from the flight, and confused about the fee, but the guy at the front desk just demanded payment with zero explanation. No empathy, no nothing. Not even offering us to sit or anything. Zero customer service experience.
To make it worse, they saw how tired we were (I had a conference talk and an early morning) but still put us in the room, right under a family with kids and dogs running around all night. Oh, and the room smelled weird too. I went to the front desk to ask for help, the front desk guy was totally clueless about what was going on, and they said, "Oh, we didn’t know you wanted to sleep" What?!!!
They moved me to another floor, which was quieter (they had that room empty the whole time but basically did not care), but the fridge in that room was broken and made this awful noise all night. It was so bad we ran to another hotel the next morning. The front desk in the morning wasn’t any better—just grumpy and totally checked out, like they hated being there.
Honestly, I’m shocked this place has good reviews because it’s basically a scam. Never never again.
Armita
Armita, Geschäftsreise (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
