DoubleTree by Hilton Santa Ana - Orange County Airport

It was a good stay overall. Pool is old and not taken care of no towels and a bit dingy. Needs to be upgraded. And laundry not available.

As always one of the best Cali hotels ! Friendly staff and clean rooms!

We booked a two queen bed room and received a king bed with a fold out. I called front desk and they told me this is the only room they have and the couch is the 2nd bed. We where not given any pillows or blankets for the fold out. The pillow top they put on the frame was horrible. The only thing the hotel did for my family was free parking ($22.00 value) and buffet breakfast (we walked in and they should not charge for the buffet that they offer. We walked out and got breakfast somewhere else). When checking out they told me there’s nothing they can do since I booked through hotels.com. I called three times to hotels.com to resolve the issue of my family not receiving the room that we booked. Hotels.com informed me the Doubletree will not reverse any of the charges that the free parking and free buffet breakfast was good enough. I will say hotels.com did give me a $80.00 coupon for a future stay. My family will be passing on a Doubletree hotels in the future.

The location was convenient for visiting UC Irvine. The hotel was clean and comfortable. The elevators were slow and one broke down, so the wait was long. The stairs were on the opposite side of the hotel so we just waited anyway. Though close to the airport, noise wasnt an issue.

I stayed at this hotel because it is close to the Orange County airport and has shuttle service, when you can get the shuttle. I waited almost an hour for the shuttle when I arrived and after calling for it 3 times and it never came, I took a cab instead. The next morning I asked for a shuttle at 10:00 a.m. and was told the driver was on his break and couldn't make the run. I was told I should take a cab instead.