Always great visiting RWI resort. Friendly staff with all the amenities. Great happy hour and full kitchen to cook so you don’t have to eat out every meal.
David, Familienurlaub (6 Nächte), 7. Juni. 2021
This resort was amazing. It is very well located on Grace Bay and very close to all the restaurants, shops and grocery stores. The resort is very well kept: beautiful gardens, pool areas and condos. Everybody working in the resort is super friendly and always ready to help you have the most memorable stay.
Herve, Urlaub mit Freunden (9 Nächte), 5. Juni. 2021
Andrea, Familienurlaub (5 Nächte), 13. Mai. 2021
Convenient Resort but Terrible Customer Service
The best thing about this hotel would be the easy access to the beach, restaurant on premise, quiet pools, and decent sized rooms with great amenities (i.e. washer, dryer, microwave, etc)
On the downside, customer service was TERRIBLE. I don't know if the locals are naturally angry, if COVID has worn them out, or what the issue is, but I can agree with many others that the workers were less than warm and pleasant, esp considering they're in the hospitality/tourism business. Believe me, I don't ask for much but I wouldnt expect an attitude with simple questions like "how can I catch a taxi?" or "what time does the restaurant close?" Even at the restaurant I had to hunt down a bar tender almost everyday to assist me with a drink order. The place was not packed so I'm not sure where everyone disappeared to each day.
Other than those unpleasant encounters (which can really make/break your mood) the hotel was okay.
Familienurlaub (4 Nächte), 30. Apr.. 2021
Fourth Time Here
It was my 4th time at the Royal West Indies Resort. Check-in was fast and easy, and Sherman was so pleasant and welcoming, handling our bags all the way to the 3rd floor! This time we stayed at the botanical studio, so we had a chance to enjoy the beautifully kept gardens. The room was large, bright, and very clean. We had daily housekeeping and I must say I was impressed with the detailing of the room. Just one thing wasn't good: the sheets. They were rough, some days like sand-paper. They are in dire need of getting new inventory of sheets. But I understand that Covid could be to blame.
Reise (5 Nächte), 28. Apr.. 2021
Nice hotel to discover Grace Bay
Very good hotel for a business trip and definitely a good one to go for a getaway.
You dont need more that nice front beach
philippe, Geschäftsreise (3 Nächte), 14. Apr.. 2021
This property staff was absolutely HORRENDOUS! Never in my life have I spent so much money to be somewhere and the service be unbelievable. They were rude. They rolled their eyes and were annoyed with us for everything. Any time we asked them a question about the island it was like it was an inconvenience for them to answer. They supposedly have free kayaks and Hobie Cats to use but EVERY SINGLE TIME (without fail) that we asked to use them, they gave us some excuse as to why we couldn’t. Our door lock ran out of battery and locked us out of our room and it took an hour for someone to finally come fix it so we could get into our room. I asked for laundry detergent and the front desk never sent it over.
I know this sounds like a lot of little things but we spent $2,400 A PIECE! To be on that island in that resort and it was just absolutely horrific. We hated the resort staff and they way they treated us. We will NEVER return!
Romantikurlaub (6 Nächte), 28. Feb.. 2021
Very nice resort. Low review due to too many things not working or not provided in rooms.
Familienurlaub (7 Nächte), 20. Feb.. 2021
We had the greatest stay!
Every detail was perfect!
Little kitchenette and washer/dryer were super practical and made life so simple too!
Rebecca, Urlaub mit Freunden (7 Nächte), 18. Feb.. 2021
perfect size property , not overdone. Great for families
Familienurlaub (4 Nächte), 16. Feb.. 2021