Hotel Amarano Burbank-Hollywood

Wonderful service stayed in superior suite was a little disappointed for it to be the second most expensive room there was no tub but overall loved the stay very quite

The pool was nice and the hotel was very clean and wonderful looking, the water was also warm in both the pool and the jacuzzi, my daughter had a lot of fun most definitely. The hotel also smelled nice. I’m not sure if they had a candle lit or what but it smelled wonderful throughout the halls, lobby, hotel and ect. My room was wonderful, it was spacious, it had a closet with automatic lights and mirrors in the front. The bathroom was also nice as well. The shower was my favorite part as far as the bathroom. It also had a mirror in the shower, a place to sit. And a removable water pressure which is always my favorite, and the shower head above, lots of towels in the room, I didn’t need to ask for any. My parking was free with my stay. They only have valet which is nice.

Upon check in, our room seemed to be all good. After noticing the blankets on the beds were Extremely thin I called the front desk to bring up some extra blankets since it was very cold in the room. We waited an hour and still no one came. I called again and they assured me someone from house keeping was coming but they did!! All night my family and I couldn’t figure out why it was so cold in the room but we just dealt with it. The next day I called the front desk in the morning and complained about no blankets and this time they brought it right over. It turns out the reason the room was so cold was because the AC could not be shut off due to the thermostat being broken. I once again called the front and they sent someone to fix it....guess what..they couldn’t fix it. I asked to be changed to a different room since we were very uncomfortable and cold. They agreed and put us into what was supposed to be the same room (pool view, 2 beds, w/kitchen) when we got to the new room we had 2 beds and a pool view but no kitchen, which sucked because we went to the Ralph’s across the street to get food for that reason. At this point we were just over everything. We once again just toughed it out because we didn’t want to have to move all of our belongings a 3rd time. When I checked out in the A.M. I stated my disappointment and I should get what I paid for and wanted some compensation but was told, there was nothing they could do! Ridiculous! I will never stay here again.

Beautiful hotel and property. The staff was amazing. 2 Major set backs that will probably prevent me from staying again. Paper thin walls (I could hear every word my neighbors said) and music starts at the pool around 8am (don’t plan on sleeping in). Lastly the house keepers used the deadbolt on the doors to hold the doors open while cleaning. Spent the entire morning listening to the doors slam over and over agin.

If you need Instagram worthy hotel accommodations, this hotel is perfect. Modern vintage is the best way to describe it. The staff is lovely. But the beds though. OMG! The pillows and beds need an overhaul immediately. We both woke up a dozen times that night trying to get comfortable in that bed with those pillows. It was a rough night.

So there was a cup under the couch, dirt and sunflower seeds on the floor by the bed.. so cleanliness was definitely not really there but other than that location and hotel setup was beautiful. Hope they try a little harder when it comes to sanitizing the rooms.

We came for a short “staycation” during this crazy time in 2020. Having had family stay here before, we knew the quality was great; now getting to experience it myself, we enjoyed how quaint and tucked away this boutique hotel is. It’s a perfect hotel especially if you’re in town for an event/wedding/party where you can just relax and unwind.

We stayed here because our son lives near by for school, and I’m sad to say we were very excited about staying here but were severely disappointed. The check in process was smooth and we got our room right away. The room was clean and comfortable, but the toilet ran continuously and tub didn’t hold water and when we called the front desk they sent a man immediately and he informed us that he would come back with a part but never returned. Also their was no bar soap in the room and the only way to wash your hands was the body wash dispenser in the tub.The big shock was checking out and we were informed of a 28.00 fee per night for parking, pool access and fitness room access.

The hotel was nice and clean. Guest services was very courteous. None of yhe amenities were open because of COVID, though.

My limited stay was not so good. The service was disappointing due to having to load and unload all of my belonging without any assistance, but having to pay for additional for amenities. The air conditioning was limited and the room remained 80 degrees, where I could not get comfortable. The parking was restricted without open access to your vehicle without staff allowing you. In addition, no atm on site and the room was smaller than expected.