2/10
TERRIBLE We had a 3 night stay 6/25/25-06/28/25. I see they lie in their replies to reviews saying the extra $15 per night is for incidentals and will drop off once check out. When you get there they tell you about the extra $15 per night and it is to go towards them having a small fitness area, a pool, and flavored water in a pitcher at the front desk. This extra $15/night is for that(you know the typical things at EVERY hotel), there is even a sign in the lobby explaining this as well. First night we were put in a room with the kitchen above us and we could hear carts rolling, people talking, and loud noises through ceiling till 12:55 am. I called front desk she said that room is not supposed to be used because they know it's uninhabitable. The next day they moved us rooms. Both rooms you could hear things through the walls but the second one was more through walls. We did not want staff in our room and there was even a sign in room stating they would not come in to do anything until after the 3rd day. They came in our room with sign on door not to, on second day. My YSL cologne that I brought was stolen out of room $189 cologne and I would have put in lock box that EVERY hotel nowadays has but this "resort" hotel has no lock boxes in any rooms. Hotel staff said they would check on missing item multiple times that day we contacted and we never got a response or update. Went down end of that day and the night manager said no item and no notes about me contacting.
David
Familienurlaub (3 Nächte)