Cour des Loges

Wunderschönes Hotel in super Lage. Wir hatten eine Junior Suite welche wirlich sehr schön und stilvoll eingerichtet war. Das Hotel hat Klasse und ist sehr speziell. Lyon ist wirklich eine Reise wert und man kann in kürzerster Distanz zum Hotel einfach super Essen.

Wonderful hotel in every regard - service, food, elegance, comfort, and an amazing spa. Perfectly located in the old town...

Awesome rooms, very friendly staff, great location. But they told us when we checked in that we had free breakfast, and then at checkout gave us a bill of $30 each for a meh breakfast buffet.

Everything was amazing top to bottom. Except the quality of the beds. These should be improved

Was enjoying the location and the meals at the hotel... both great. That’s where it stops. Had breakfast delivered to room and what I thought were melon seeds were actually crawling bugs. I immediately spit out the food & called for them to remove the tray. Nothing else was eaten from the breakfast tray, understandably. Disgusting. Went to Check out when I saw breakfast still on the bill. I whispered to the lady there were bugs in food and I didn’t eat any and certainly shouldn’t have to pay for it ... whispering out of courtesy so others wouldn’t hear. That’s when she called over Frank, the GM who literally started yelling at me saying the bugs were little and ”phwe” absolutely nothing and that yes I have to pay. His yelling was so loud and obnoxious that my hands visibly began to shake because I was so upset. Frank obviously didn’t care about me or the other guests. When I told him we are in Lyon a lot and often get rooms for guests, (and that I am a travel agent) and could never have anyone stay at the Cour des Loges the way he was yelling at me and forcing me pay to pay for food with bugs in it, he simply didn’t care about that, either. Frank the GM belongs NO WHERE near a “ 5 star” hotel. Recommendation is to eat dinner in one of their two restaurants- both are excellent- and to stay somewhere else until Frank is out of the picture and the hotel is cleaned up. ( room had spiderwebs in the blinds and we think the bugs came from the room.)