Concorde El Salam Hotel Sharm El Sheikh

I made a paid reservation 2 months ahead of my arrival but when I came to check-in on April 22nd. I was told they are going to find a room. I request a room with garden (not sea) view but they gave a room by the grass, then when I told them that the fridge was not working, it took them 4 hours to send someone to check it & replaced it. As for the HAlf-Board, the guest can drink juice/coffee/tea/water only in the breakfast buffet but in dinner time the guest has to pay for these 4 items. How low will the so-called 5 stars resort will go. That is shameful, the resort is located by the Red Sea. As for the relations between all levels of employees, it was very noticeable that it was very bad and the lower level of employees were dragging their feet working just to keep their jobs. Treating an Egyptian Solo Traveler was really bad during the chech-in time. I will not go back again to this so-called 5 stars resort and I told family & friends about everything I experienced at this resort.

the hotel was good, food is nice and animation show was very nice. however I was unhappy with the Security team when I claimed that my tracksuit was stolen when I left it on a chair outside my room with the swimming suit, when I wake up in the morning the tracksuit was gone and only the swimming suit was there. the security team came in and searched all my luggage and search outside the room and found nothing (which is something I already did before submit my claim to them), no security camera and they blamed other customer to steal my tracksuit. I didn't care about the tracksuit but was worried because it is unsecure even in a 5-star hotel.

Less than expected No wifi in rooms although mentioned in reservation

The hotel is old, service is terrible, food is disgusting

Relax, Hospitality, Activities, Parties, Drinks, Food.. A Place you will never forget wiyh all friendly staff.