Extended Stay America Fremont - Warm Springs

Nice hotel room

I have stayed at this Hotel many times. I have never been given any reason to rate this hotels customer service as anything other than good. But this trip ( stay) was horrible. 1st off I mistakenly booked a room which was handicapped accessible. Once I looked at the cleanliness of the room I wanted another room. The front desk clerk told me all rooms were booked and she Couldn't ( wouldnt) change my room. I had pre-paid for my room of course. I looked at my watch it was 3:25 pm ( 6 cars in the parking lot). All booked up heh! I had no choice but to keep the room. Mainly so some poor handicapped person didnt get shang- hide into it.

They wouldn't let me check in very short and cut throat front desk ... Rude and not helpful in the middle of a pandemic ..

Good

Facility fine, No ice machine , Fkr sone reason front desk unattended Had to as the cleaner team to get plates,silverware, glasses, Check out at 11am even though asked for a late check out...

Some how they lost my reservation and Veronica was no help at all with makin a new one. The whole situation was very frustrating and I wouldn’t recommend it for anyone else

The hotel was great. The reviews were mixed but we had no problems.

I enjoyed my stay although the parking lot was crowded my room was quiet. Staff were nice and catered to my ever request even when I was not so pleasant, I'm sorry. The rooms were spacious wish they had pullout couches thought. Everytime I went past the front desk someone was wiping off the counter and elevators and the hall smelled fresh. Even the stairs were cleaned. Check In was very fast and friendly. dishes was clean and had real glasses and mugs, not paper/plastic. Shampoo and conditioner were made from natural products and high quality. Towels were folded nice. Well above average accommodations. Thank you!

The staff is rude. This place makes motel 6 look classy. Tried to cancel my booking since they wouldnt accomodate us but couldnt.

let me start with the pros. I was surprised to see that the room had a full kitchen and nice big bathroom. The bed and pillows were very comfortable. So now the Cons. If you are coming in off the freeway you have to make a U Turn to get into the parking lot. I was surprised as the lack of cleanliness especially Since i stayed here near the end of March (Peaking Covid-19. time) Not the the room was dirty I could just tell that the Door knobs, light switches, and thermostat had not been wiped down in a long time. Thankfully, I had my own lysol wipes and I wiped the dirt off of all these things. Then there was check in. What a disaster! During check in the guy up from was very confused, and kept insisting that I hadn't paid yet. and that he needed my email address to look up my reservation. I had to show him my reservation paperwork to assure him that I had in fact already paid. I went upstairs to my room to use the restroom and then came back down to let my dog out to go potty and he stopped me again questioning my payment. He then proceeded to show me what the screen looks like when someone has paid and when someone has not and mine didn't show that it was paid. I literally showed him my online checking account where they had taken the payment. He reluctantly let me go again. Then as I was omw back in, he was helping another customer but flagged me down AGAIN! This time he called his manager and had her on speaker and she was like no its fine.