Baymont by Wyndham Wichita East

Crystal was amazing!!! She gave excellent customer service even when a different guest was slightly difficult. The value of tge room was good. I stay at this hotel every time i go to Witchta.

On 9-14-20 I tried to check into the hotel. Went inside and the front desk was unmanned. There was a sign saying if your there longer than 5 minutes call a number. I called the number and all it did was rang at the empty desk right in front of me. I waited 20 minutes and still nobody. I called the site I booked the room from, this site!!! and was on hold for 26 minutes the first time and 46 minutes the second time and never got an answer for help. I also used their on line chat which turned out to be a purely automated response system that kept telling me the hotel check in hours. When I clicked on the part to chat with a person it kept telling me I'd have someone in 5-6 minutes and never ever received help even after 15mn Long story short I left and got another hotel. Still fighting to get a refund for a hotel I couldn't check into. I have photos of all aspects of this complaint and still no help from either hotel or the booking site, which is this one. I tried to post pics to verify the steps of this event from time clock to empty lobby, the multiple long wait for call to never be answered by this booking site and the ignoring of text support but I received notice from this web site that this wasn't acceptable. Bottom line is terrible service at hotel and even worse from lack of support from from this booking site. This is my third attempt to post this review as I am not allowed to mention any specific web site. They sure are not there to help you.

Very pleasant staff, comfortable and accommodating. It’s like home away from home.

Pleasant surprise. Great pricing. I wish they were all this great.

Arrived late. Very happy that someone was there to check me in. Thanks.

Nice hotel in a good neighborhood. The room was quite, comfortable, and clean. Bigger room than we expected .

Great Hotel very clean worth the money

This hotel is dingy and in serious need of an update. I almost checked out and found another hotel because of the condition of the space. We ended up staying. The good things about it were that it was very quiet and close to restaurants, shopping, and the freeway.

Was really disappointed we stayed here 2 weeks before and the room we were in was clean and no issues . This room was not clean had to ask for trash taken out and clean bath towels. Room had ants. Maid was incredibly rude and was mad because I wanted towels and trash taken out. The people beside us had one hell of a party. We called on my personal cell phone because room phone didn’t work at midnight to get it stopped then at 2:30 I had to call down because they were beating on the door and screaming in the hall. The night guy didn’t speak enough English to understand what was wrong. I’ll never stay there again not worth your money period. Trash all over outside the rooms the hall stunk.

The room was comfortable, accommodated all our needs including a great kitchen. Crystal at the front desk was quick to contact me that I had left my phone in the room so I could return immediately to pick it up. Which meant the kind cleaning staff turned it in to her. Honest and kind staffing assures that we will be back.