Home2 Suites Polaris Columbus, OH

During our stay, we made a request, as per the new COVID policy, to have our room cleaned and the trash removed. Our request was ignored, and by the time we were leaving, our trash was overflowing, and we had a pile of dirty towels on our bathroom floor. We also ran out of toilet paper and Kleenex because our room was not tended to during our stay. Additionally, although there was a car charging station, it did not function properly and cars that were there were not charging/electric. There was no signage designating this area as a car charging station. Finally, the emergency exit door in the stairwell was found open and, when my husband tried to shut it, it would not latch leaving the area vulnerable and accessible to everyone putting the safety of the guests at risk. We have stayed at Hilton hotels all over the country and have never had an experience like this.

Familienurlaub (3 Nächte), 23. Juli. 2021

Authentische Expedia-Gästebewertung

Liked the variety of restaurants

Romantikurlaub (1 Nacht), 7. Juni. 2021

Authentische Expedia-Gästebewertung

I went to take a shower at 2am and I had no hot water. I called down to the front desk and got a staff member by the name of Tyler who was very unprofessional. Tyler did not come to my room to check on the water issue for 20 minutes and that was after my second phone call. Tyler came to my room and ran the water, placed her hand in the water, and stated the water was now hot. Tyler left and I placed my hand in the water and the water was just as cold as my initial phone call. The attitude that I received from Tyler made me want to check out and take my business elsewhere. This location has only been up and running for the last 4 weeks and Tyler did not represent for Hilton at all. The following morning I took my concerns to management and nothing was done upon my check out. The hotel has a sign that states if they do not make it right you will enjoy a night on them…. Hilton did not make it right nor offered a free night for the inconvenience! Hilton Management referred me back to Expedia and so here I am!!!

Familienurlaub (1 Nacht), 5. Juni. 2021

Authentische Expedia-Gästebewertung

Perfect!

Perfect!

Reise (1 Nacht), 5. Juni. 2021

Authentische Hotels.com-Gästebewertung

I did a overnight stay on 06/05/2021. My room was nice but there was a pile of hair in my shower that didn’t belong to me. I went and told the receptionist by the name of Tyler that it was hair in my shower, Tyler was very rude. Tyler told me that since I booked through Expedia, there was nothing she could do. Tyler never offered to come clean the shower or anything. I had to wait til the very next day to shower after a day of traveling. I’m highly disappointed

Romantikurlaub (1 Nacht), 5. Juni. 2021

Authentische Expedia-Gästebewertung

Reise (2 Nächte), 3. Juni. 2021

Authentische CheapTickets-Gästebewertung