the property was great. However, the place left me with a very bad impression, when I checked out I realized i left 2 pair of shoes in the closet. I called security, They never called me back. THen they called me several days later. Asked me about the value of the shoes , ($250) and said i would be compensated and they would call me back. THen Brentton from Marriot called me, said they did " an investigation" and would not reimburse me! What investigation was done?? clearly the shoes were taken by the maid(s), and he was rather rude, not helpful. I thought that the Ritz was all about enhancing experience, well unfortunately they failed!