Donnington Valley Hotel and Spa

Fantastic hotel, only critique

Convenient location. Lovely room, healthclub well worth a visit. Food/drinks very pricey but was excellent, staff were very accommodating. Only downside was bed was like a marshmallow so got no sleep at all but that’s down to personal preference

Have had amazing visits in past. This visit didn’t quite live up to expectations- minor points but unexpected. Bed linen not as clean as would have expected, light in bathroom not working/bulb blown, room service very slow. Spa and pool area amazing as always! Would definitely stay again and hope experience is as positive as previous visits.

Overall this is a nice hotel, we stayed n executive double room, it was lovely and clean, the bed was comfortable. It was nice to have a small sofa to sit on and as we were on the ground floor had a patio door with a couple of seats outside. We are in the hotel twice and the food was lovely. The service was slightly disappointing, when we checked in although the girl was lovely, she didn’t give us any information about the hotel at all. We thought this might be a one off but, that seemed to be the trend, everyone was lovely but just not on top of things. Examples of this are, we had breakfast in the room one morning, the tray didn’t contain any salt, pepper or milk for the tea/coffee it did have jams with nothing to put them on. At dinner we had to attract the attention of the waiters/waitress to get service, they didn’t actively approach us at all, well apart from taking the order initially. Saying that if I am back in the area I would stay here again.

Only stayed one night and made use of the pool and spa facilities which were above average. Breakfast was also good with plenty of choice although I prefer not to have to make my own toast.

The customer service from reception and Tracey in customer relations was better than most 5* I’ve stayed at around the globe. Grounds and spa facilities fabulous too. My only gripe which is quite significant was the twin room beds were small single and right next to each other. If they were queen size and separate we’d have got a good nights sleep.

The waffle making station at breakfast was amazing!

Great stay. Could check in early which was a real bonus so we could drop our bags off before a day at the races. Lovely bar area helpful staff and nice time in the spa before we left

Lovely hotel and lovely areas to sit outside. The inside of the bar areas look great and the hotels pool and spa area is fantastic. A great place to stay in the warm weather.

Great service clean, friendly and helpful staff only bad point is time taken for waiting staff to take food orders and a better understanding of English would greatly help