After check in we were told carry our luggage across their drive, go down a hill and in a side entrance of a different building. We were pu in Rm 7525 which they said was on 2nd floor without any elevators. Do to the age of the building and the hill it was built on, we had to carry all our belongings up 3 flights of steps and down 1 flight of steps to reach our room at the back end of the building. When I explained about a recent hip and knee replacement later on and no elevator, we were advised that since we used a second party to book the room (Hotels.com) that they were responsible for making special accommodations. During a record cold spell here in Florida, our room did not have functioning heat despite 3 separate calls to and visits from the young woman working the lobby check in. We were told it would take 20 minutes for the wall unit to come on. We were offered additional blankets on our last call to add to the 2 sheets, 2 blankets and a bedspread that we had added to the bed. My wife kept mentioning a musty smell in the room. The blinds on the windows couldn’t be open by the pull cords, but when I manually opened them we found the source of the smell. All the single pane windows were dripping g wet on the inside, the wooden frames were wet and filthy with dirt and mold. This is what a couple of hundred dollars got us at the Lakeside Inn. I asked the front desk to notify the manager who was not available. Not acceptable.
