Krystal Urban Aeropuerto Cd de Mexico

Wonderful beds and amenities. Capet has seen better days.

in hotels.com it says that there is a free shuttle to and from the airport. i have sent them 5 different emails, trying to set with them the pick up: on some of the emails i got some response - nothing to do with my questions. on some of them - none at all. i have tried to call the day before -but they just left me waiting on the line - 3 times!! once we arrived to the airport the unfriendly agent over there told us we should wait 35 minutes for the shuttle to come. it was late at night - so we took a taxi. once we arrived to the hotel i told the story to the guy in the reception, and tried to order a shuttle for tomorrow morning. at first we were refused, so we ordered a taxi. next morning we were told the shuttle will come, we waited for it for another 10 minutes and then it arrived. it seems that nobody is really in charge and nobody cares. one of the main reasons i have ordered this hotel was the free shuttle we new we would need both ways. it ends up there is nobody realy to speak with over there - once things goes a little out of course.

This hotel is a small gem! The staff and hotel conditions were above my expectations. The beds are very comfortable as well as pillows. Very clean and updated conditions. I stayed at the Camino Real across the street from the airport and paid twice as much and was extremely disappointed with it. I will continue to choose this location for my future trips. The staff was extremely helpful and always pleasant. The shuttle service was on schedule and prompt.

Great for overnight in Mexico City. Close enough to the airport, 10 minute free shuttle (up to 60 minutes with traffic). Good restaurant onsite.