Centerstone Plaza Hotel Soldiers Field/Mayo Clinic Area

Clean room, friendly staff, and nice to have a restaurant inside for meals! One of the most quiet rooms I've been in! Wish there had been morning coffee in the lobby, that's my only negative.

Very disappointed hotel did not notify or provide free breakfast as advertised.

Nice room. We had a suite. Halls and elevator could be cleaner. Some employees were not wearing masks. Nice restaurant but wish it was open for breakfast.

It is a wonderful hotel, nice and close to Mayo Clinic

Very clean comfortable and close to clinic

Need more silverware, dishes, dish soap for the kitchen. Did not have some necessary items of the room. Blankets and pillows should have been kept in a more sanitary way than just sitting on the closest shelf for the Murphy bed

You can tell they've made some nice revisions to the main building's interiors, and while the exterior facade has the same blah design of a lot of Rochester's older buildings, they've done some nice touches around the main entrance. The "suites" are motel-y apartments meant for long-term stays. They're drab but spacious, and there is a nice old but charming outdoor patio in the nearest suite building. The hotel restaurant patio seems to be quite popular with guests and locals alike. Overall, it's a nice enough place to spend some time.

I will warn you as of right now there is no free breakfast. Apparently their prices reflect that,and we did not find this out till we got there. If you reserve a room through Hotels.com they will use that as the excuse of you not knowing,and not help with you with anything. Now I have never in my life met as many rude staff in one building as I did at this place. From the restaurant to the hotel we enconter some of the most unprofessional, unfriendly, unhelpful staff I have ever met. I cant even chalk it up to having a bad day because through out our 2 night stay nothing improved. At one point the shuttle bus completely drove past us at the Gaunda Building as we where waiting for pick up, without even stopping. Thankfully another City shuttle bus saw this and picked us up. If we asked anything of the frontdesk attendants we where met with rude unhelpful answers. The manager at the Twigs restaurant dont even get me started completely rude rude rude. Its to bad being most people are there for health reasons, such an incompassionate place exists,and sadly one still has to stay there. The cleanliness of the pool, hot tub, bathroom area was disgusting at best. There was actually fecis on the floor and door where Im assing it was opened and spread across the floor and bottom of the door. There is a line across the whole top of hot tub and pool which appears to be dirt build up. I will say this is a great location if needing to go to Mayo. I would write more, but am unable to

I have never been so disappointed in a hotel.