Hilton Garden Inn Chicago Downtown/Magnificent Mile

Overpriced for the facilities. We stayed October 2019 and the pool was out of service as well as 1/2 of the elevators making for delays in getting back to our room. The location is the only thing that is good about this hotel.

I stayed there to celebrate my birthday. It was a perfect location for everything I had planned. Alma was amazing at the front desk. It was also great to meet my housekeeper, Doris.

Staff was great and valet was fast. Great place to stay if on business, as there are good restaurants and bars within walking distance.

After spending several weeks in far less expensive hotels in Europe, this hotel was a disappointment. Our telephone in the room did not work. My husband was not feeling well and spent time in the room. Room service for a bite to eat would have been nice, but we could not use the phone. The problem was reported to the front desk, but the problem was not resolved during our stay. There were often long lines for the elevator which was understandable since one was under repair and management did post signs explaining the situation. I have stayed in a number of Hilton Garden Inns and Doubletrees in recent months and this one, although the most expensive, was not the best of the bunch.

Great