The gentleman behind the desk was very nice. He was swamped and by himself, but maintained a positove attitude. Our frustration was being unable to sleep due to other guests yelling and partying at 1:30 in the morning. My husband had to call the front desk so they could send security up to quiet them. When my husband discussed it the next morning with the staff they were apologetic and stated they would give us free points and a gift certificate for the miserable stay....still waiting for the extra points and gift card.
Familienurlaub (1 Nacht), 4. Juni. 2021
Clean and comfy
Comfy bed, clean room. Dated property that has been updated but still feels dated. I was There on business so only in room to shower and sleep. Was fine for that.
Carrie, Geschäftsreise (2 Nächte), 13. Mai. 2021
Overall, very nice stay
overall, very nice stay. there were a few little slip-ups, like breakfast -- delivered because of covid days -- was missing utensils on the second days. no significant problems and a nice hotel
Chris, Familienurlaub (2 Nächte), 1. Apr.. 2021
Very Clean Hotel, Just Be Sure The Fridge Works!
Place was pretty clean. Did find a sock that did not belong to us hidden under a chair but I don't really fault the hotel for that as it was hidden. Only found it by chance while looking for an outlet. TV controllers looked to be sanitized and sealed and surfaces were all very clean. Amenities and supplies were well stocked. The jetted tub did need to be rinsed before use. Only major thing that was an issue was the refridgerator. It did not cool very well and I suspect it was due to the interior coil pan being frozen. I did not see it until the last day and just used the ice dispenser at the hotel to make up for it so it wasn't a big deal to me but people with longer stays that intend to use the fridge should check the refridgerator works properly and notify the hotel asap to avoid any inconvenience. Other than that, the stay went really well and gave my gf and I a clean, comfortable place to stay while visiting my parents in the area.
Daniel, Reise (3 Nächte), 30. März. 2021
Hotel is old and rundown, we reserved two rooms and one was still dirty when we got there. With an unmade bed, garbage in the trash cans and towels on the floor. They gave us a new room but I never got a credit issued for the inconvenience as they promised. I will not go again.
Jose, Familienurlaub (1 Nacht), 27. März. 2021
Best Western Wine Country Inn & Suited
A dated property with a musty smell. It was nice & quiet & appreciated the Covid breakfast delivery. ( you had to heat your breakfast in the microwave & brew your own coffee.) Was glad for the breakfast since I was on the run heading out for business 👍
Geschäftsreise (1 Nacht), 24. März. 2021
Bathroom did not work. Asked for a new room as they couldn’t fix the toilet. Would not transfer room. Was left with a plunger for the entire stay.
Familienurlaub (2 Nächte), 5. März. 2021
service was exceptional
Will definitely come back if I was to stay in the area
Romantikurlaub (1 Nacht), 20. Feb.. 2021
Very uncomfortable location
This hotel did not represent what was pictured. We were very disappointed from check in until we decided not to continue our stay. The room didn’t look clean, smelled musty and smoky in the room my husband has asthma so it was not a good situation, when coming into our room there were several people in the walkway in front of the rooms smoking cigarettes so it stunk terribly, when we were leaving there was a man in a truck sleeping in the parking lot, they told us they patrol parking area.
I would not recommend this hotel to anyone.
Of course I did not receive any refund or compensation.
Stephanie, Reise (1 Nacht), 18. Feb.. 2021
The checkin staff was nice, we asked for vegetarian breakfast, they couldn’t make it. There was no information left.... we ended up getting yoghurt and juice only.....
Good there was a Starbucks so we could go n grab
The shower was not working, when I called for maintenance, they gave me work around first later I had to call again for maintenance staff
Familienurlaub (1 Nacht), 10. Feb.. 2021