Hotel San Marco

Wir haben ein Doppelzimmer in Hotel San Marco gebucht und wurden bei der Ankunft in einem Zimmer im nebenan liegenden Hotel Ambassador Tres Rose einquartiert. Die Begründung war, dass vor uns eine Gruppe Chinesen gekommen sind und daher kein anderes Zimmer mehr frei ist. Beim Betreten des Zimmers traf uns beinahe der Schlag: Es war zu klein, um gleichzeitig eintreten zu könnten. Die Türe konnte nur halb geöffnet werden, da dahinter das Bett stand (direkt eingepfercht zwischen 3 Wänden!!) Das Waschbecken im Zimmer neben dem Fenster (wenn man es offen hat, gibt es keine Möglichkeit mehr, zum Waschbecken zu gelangen) Platz für unser Handgepäck war keines Vorhanden... Im sogenannten Badezimmer gab es eine Toilette und eine Dusche (und das alles in einem Kämmerchen von ca. 1 1/2 m auf 1 /1/2 m...) Der Türrahmen war aus Holz und im unteren Teil nicht mehr wirklich vorhanden, da er durch das Wasser bereits vollkommen morsch war). Nach einer heftigen Reklamation hiess es zuerst, es täte ihnen leid, sie seien total ausgebucht. Wir sollten am morgen noch einmal kommen. Da wir aber hartnäckig blieben, verfrachtete man uns in ein "grösseres" Zimmer, in dem man sich besser bewegen konnte, jedoch der Restzustand nicht besser war. Am nächsten Tag gab's dann ein anderes Zimmer mit "separatem Badezimmer" - Zustand alles in allem absolute Katastrophe!!! Bei der Zimmerbuchung im Hotel San Marco möchte ich nicht nebenan einquartiert werden, das ich bereits bei der Suche ausgeschlossen habe!!!!!!

Location, service and breakfast were good but room and “bath” were the smallest we have stayed in, in over 40 years of travel to Europe. Bed was OK.

Great location right near the square. Comfortable room, bed was a bit on the soft side for us. The staff is very friendly and helpful.

Excellent location! Great theme to the hotel, location is unbeatable. Easy to find. Very helpful staff.

The location of the hotel was perfect. However, the rooms are in need of maintenance. One day we had no hot water, Another day we had no water at all. The bed sunk in the middle and the air conditioning unit sat on the floor with a hose running outside letting mosquitoes in. The staff were really nice and the property was clean. The breakfast left a lot to be desired. It had charm because of its age and furnishings. Don’t think we’d stay there again though.

3 night visit to Venice. The property in just 50 feet from St Mark’s Square. Very close to everything. Exceptional service from very friendly and helpful staff. All the hotels are in very old buildings that are very quaint but without all the amenities we had come to expect.

Room was small and had a strange odour. Noisy from nearby scaffolding work. No tea making in room. Expensive, drinks, a small beer €8

The hotels greatest feature, is its location. It's exactly 53 steps to St Marks Square! Otherwise, it's a very old and dated hotel with poor wireless (if it's important for you to keep in contact). The furniture and ambience needs serious updating BUT For over $300 / night in Venice, I guess you get what you pay for..... The breakfast buffet at 8€ / person IS WORTH IT so get it. Try NOT to get a room facing the front as it will be noisy.

Hotel very well situated, just off piazza San Marco, staff couldn't do enough to help you with any questions we had with the exception of the heating in the room ....too warm with no way of regulating the heating, upon asking we were told that unfortunately there was nothing that could be done to regulate the heating in the room

Room initially offered TOTALLY different to that on website - tiny (bathroom door did not have room to open - as they had crammed in a bidet to get higher star rating), grotty (worn out damaged furniture), smelly (not just damp, but dirty smell). Room difference denied by front desk. Crucially managed to find binary differences to booking confirmation spec (including lack of bath tub), front desk VERY begrudgingly offered other rooms - but with same state (smelly/damp and different to website). Only when they realised I was about to walk out did they offer a room which EXACTLY matched website (indeed I think photos taken in it!) However the 'free wifi' did not actually reach this room. And its decor while looking ok was almost like a film set - flimsy and cheap when you got closer. From sight of their reservation desk system and comments made at checkout suggest they only have ONE room like this - for show. Reception also copied all my card details - including the CCV code - onto paper (they claimed this was Italian legal requirement - it isn't). In breach of their credit card processing terms. Forced to reissue card. VERY close to Piazza San Marco. BUT you don't need to be this close. I paid extra compared to other properties for free wifi and a bath tub. Didn't get free wifi in the end, and had to stand up to strong intimidation from front desk to get a room that was acceptable - and had bath. They only offered this when I was about to walk. Avoid