10/10 – Hervorragend
2. Apr. 2023
I liked the Japanese Style rooms and the onsen a lot. Although the hotel was fully booked it was a very relaxing and quiet atmosphere. The staff at the lobby spoke English and were really friendly. The hotel provides a mot of amenities- just help yourself. I really liked that the gave me a quiet room with a nice view. The location is also very convenient, just a few minutes from Kyoto station.
You have to take off your shoes and store them in a locker at the front. This is why I didn’t gave an excellent rating overall and just a good rating for the staff. Since it was raining I , of course, removed my shoes before entering. Since my boots are leather and were really expensive I didn’t wanted the leather to crinkle so I wanted to take them with me for cleaning, drying and stuffing so the leather won’t get bad. It took a very long discussion with the staff and I think, they didn’t want to understand why I did not want to stuff my expensiv and wet boots into a small box. maybe they should offer towels for shoes and stuffing materials so that you can help yourself at the entrance and don’t discuss with the customer for 10minutes especially when they hold there shoes in their hands and are definitely not wearing them.
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