Extended Stay America - Kansas City -Airport-Tiffany Springs

Was promised a room with 2 queen beds and a pull out sofa. None of their rooms on the premesis have this, but that’s what I paid for! Brought in a roll out cot, which hardly fit in the room. Was told there was a pool, but it was actually closed down for good. Gym was a joke with 2 broken down pieces of equipment thrown in there..... to top it off, 2 of the 3 children woke up in the middle of the night itching out of their minds and covered in bug bites...... hotel staff checked and said they found nothing. But we came to the hotel spot free and left with many several bites. They still have yet to refund us any $!

I had a reservation for the deluxe suite, 2 queen beds and a couch that pulls out into another bed. I arrived in the late afternoon to check in and was told they see my reservation but did not have a room because they were overbooked. They tried putting 5 of us in a room with 1 king size bed to make up for it!!! I had to find another hotel at the last minute!! Then they turned around and charged my credit card for a 1 night stay!!! I couldnt believe that!! They said they will refund my money but 4 days later it still has not been refunded. Now I have to dispute it with my bank. Never again will I ever make a reservation with ANY extended stay. Very very unhappy. They only good thing is that poor front desk guy. He was nice but didnt know what to do.

This was one of the worst trip I booked through Hotels.com. I booked a room with two queen with double sofa bed and when I arrived to the hotel at past 9pm, the staff told me the room I booked was sold out and she gave me the only room they had left which was two double beds. How are we going to sleep 6 people and be well rested for our 16 hr drive home in the morning?

When we checkef in they put us in a 1 queen room, next was a 2 queen room and we never were offered the room i paid for. 2 queen studio. Even with covid breakfast could have been more than granola bar and a small muffin. Ask for 2 extra pillows due to arthrits and recieved 1.

Had to leave the room at 1 a.m the room just kept getting hotter an hotter called front desk no maintenance worker on site gave me eventually a room an hour later . Slelpt about 4 hours had to drive Nebraska for a military delivery.

Great place!!!!!

They are amazing and really make you feel at home I’m actually still staying an plan on extending my stay with this establishment 3-13-20

The shower in my room wasn’t properly working and I had a 0630 flight to catch so I wasn’t able to shower before my flight.

I ll recommend this place just wish they have a meal for breakfast but you get what you pay for otherwise great and clean place for a hotel

I enjoyed my stay, staff was helpful and friendly.