Hampton Inn Boston/Peabody

Vacation hiking

Fantastic staff who are extremely helpful and wonderful!

My stay at the hotel was ok. Would of been a lot better if the pool was open & able to be used. Hotel had no face towels available, the last concern was the power outage.. Overall my stay was ok...

Front desk wouldn’t bring us pillows. Not polite. Booked in a loud, adjoining room, only one elevator working and there was a hole in the floor I nearly fell in. It’s also hard to get to. I Passed it 3 times trying to find the entrance. Would not stay there again.

We did enjoy our stay only issue was first night no keys due to power outage and no pool no gym and no continental breakfast due to covid-19 other than that highly recommend.

Overnight stay Very comfortable

My stay at Hampton in by Hilton was so horrible that I had another night scheduled and I didnt even take it and let them keep the money for that night and i tried getting my money back for the first night and they refused refund even though they say if you are not happy with your stay they will give a refund. There was no hot water or good water pressure.I complained and they said there is nothing they can do they have no more rooms like the one I booked and would not upgrade me. So I went to sleep with no shower after a long day of work. I wanted to get as much sleep as possible but couldnt because there wasnt even a curtain on the window. The sun came blaring in at 7:30 and this was my only day off and wanted to sleep in. I usually wake up at 4am I am a business man that works from Boston to New York. And after that I opened the drawer that had the coffee machine in it to find bugs. I was so discusted in this place. So when I called to attempt to get a refund for that night, they gave me an extremly hard time like I was trying to get over on them. Never mind the next night I had booked with them that I didnt stay and stayed at the hotel next door. They say if your not satisfied with your stay you dont have to pay, but when i called they gave me the run around and said they had an engineer come in and said the water was working great. Like c'mon you didnt have an engineer come in over a complaint. NEVER AGAIN. I WARN YOU.

We decided to look for a hotel near the beach at an affordable price we booked a non smoking room and when we got there they check us in and when we went up to the room it was a smoking room. I called down to the front desk and went down and by the time I got there they had another room booked for us and apologized.

The area around the hotel is mid-construction and very busy, so I didn't have high hopes. It is close to just about anything, which was why we chose it. What a surprise it was. Super clean, very friendly staff, nice lobby and downstairs, very clean rooms. And quiet. It's off a main busy road and we heard nothing at all while we were in our room. I would absolutely stay here again.

This was my first hotel stay since COVID. Room had a 'cleaned' seal on the door. Coffee available in the room - cups sealed in plastic. Housekeeping does not enter the room during stay - could get fresh towels, coffee, etc from front desk. To-go light breakfast available at front desk.