2/10
I am writing to formally document my extremely disappointing experience during my recent stay at the Clarion Hotel in Chapel Hill, North Carolina on [date].
Upon entering my assigned room, I immediately noticed several concerning issues:
All pillows were missing from the bed
No towels were provided in the bathroom
The toilet seat was left up, suggesting inadequate cleaning
Due to time constraints (I needed to quickly change for a graduation ceremony), I was forced to enter an unoccupied room down the hall to obtain necessary items. This should never be necessary at a reputable hotel.
The true extent of the room's deplorable condition became apparent when I returned late that evening. The bathroom was in an unacceptable state:
Visible mold and mildew on the shower ceiling
Dirt and unidentified fluid stains on multiple surfaces including:
Bathroom walls
Hairdryer
Bathtub
Various other bathroom surfaces
I documented these conditions with photos and video the following morning and reported the issues to the front desk, requesting appropriate compensation and manager contact. I was informed the manager would be unavailable until 1-3 PM, well after the 11 AM checkout time and my scheduled attendance at another graduation ceremony at noon.
Upon checkout, I was offered only a $45 refund, which is grossly inadequate given the severity of the issues encountered. A full or at minimum 50% refund would be reasonable for the substandard accommodations.
Traveler for 6 decades.
Verifizierter Reisender
Familienurlaub (1 Nacht)