Hotel Nikko Guam

A front dest staff (a lovely lady) went above and beyond to help us to get something we needed. That's very warm!

Found the Hotel Nikko to be very nice; quick check in and room had 3 single beds (although only 2 of us, asked to be moved to a different room and front desk said they would call us but never did). Need better follow up please. Room was nice, large balcony to sit on very nice. Also the Housekeeping Department, we would go out early morning and return mid afternoon only to find our room was not made up, we would see housekeeper after 3pm going into 4pm, 5pm before we had service. What is that? Not sure why in house guests would have rooms made up so late in the day. Not fun to come back to a dirty room, beds not made, no towels or a clean bathroom. We met the 'magic show' guy and were interested in going to one of his 2 scheduled shows. Calling the line for reservations, found non friendly customer service - would only say the 2 shows were booked so we couldn't get 5 reservations in..... Mind you, 5 reservations for this show.... That would have included dinner and drinks. So $300+ a loss for this show...... Need better customer service if you are trying to make money.

Nice hotel, good staff, slightly far from the store and shop, the pool is good.

It was really old.. and clammy inside the room.. i won’t stay here again.

The hotel needs to be upgraded and needs to have a decent bar in the hotel I went two time by the small bar at the lobby and tried to have a drink I was told they have run out of drinks very unsatisfactory