Hotel Nikko Guam

Overall a nice stay with beautiful oceanview from the room and excellent private beach. The location is little far from the center of city (15-20 min walk). The service is bit low for a four star hotel (no room service, no gym etc.)

Nice stay, nice hotel, but fixtures can be upgraded. Also found a chocolate under the bed from last person

It was amazing

we booked a king size bed but was given a 2 twin bed without notice and only found out when we were inside the room. We made our complaints To the front desk and the solution was to have someone put those twin bed together with a slight gap in the middle. We were too tired and decided to bring this up on the next day to the manager. She gave me her reasons why we didn’t get it but we booked it and expected to get what we paid for with no excuse. We didn’t come and spend our money to just to get something that we didn’t order. I hope something can be done.

We arrived to check in at 2:45. Were told check in wasn't until 3. Had to step aside and it wasn't ready until 3:30. The reception area is open air (hot) no complimentary water. The bed was like sleeping on a piece of plywood. The room was ok, nice view. Not a 4/5 star hotel at all. I give it a 3. The pool is geared to kids. There were so many people we couldn't even get in the pool. The pool bar lady was sitting down when we went to get a drink. No one else was there. She literally told us we had to come to her to order drinks, 3 feet away!!!! We paid almost $300 a night for a hotel that is only worth $100! Very disappointed!

This hotel needs an upgrade. Also they need and executive lounge for business travelers. The one they have is so over crowded with kids you can’t get a seat!

Everything is good

Overally nice hotel, kind staffs, gorgeous view! but breakfast was very normal(or kind of poor) and happy hour food at lounge must be improved!!!

3rd time traveling in Guam! Hotel by itself, nikko was the worst compare to others.

Stayed 6 days @this hotel only provided us with 2 bottles of water and the manager told me to buy 3rd one. He also told me that’s hotel’s policy to ONLY provide 2 bottles of water neverthless customer how long staying. It’s so ridiculuous one day and more than 10 days same 2 bottles of water, also he mentioned if you want get more water cancel and make new reservation, it’s CRAZY!!