AWFUL!(Wont let me add photos)Our experience at this hotel was extremely terrible. My husband and I have been traveling for three months, and this was by far the worst experience (and we have a high tolerance). We decided to spend a bit more on this hotel due to its "three-star" rating. There was only one person at the front desk to assist all guests in all matters. When we reached our room, it was 78 degrees, current heat wave in Rome. We attempted to lower the temperature, but the air conditioning was not functioning. We reported this to the front desk, and the attendant promised to check on it. However, no one came. An hour later, the room temperature had risen to 80 degrees. A new person at the front desk informed us that nothing could be done—there were no other rooms available, and no maintenance staff on site. I requested a fan so we could at least open the window for some air, but the attendant explained that management had repeatedly denied such requests. This indicated to me that the air conditioning issue was a known and unresolved problem. To make matters worse, the Wi-Fi did not work, and there was a leak from the bathroom vent that caused water to rain down all over the bathroom, the entire time. Our complaints about these issues were dismissed by the hotel staff.
Hotels.com, on the other hand, responded promptly and tried to assist us. Unfortunately, it was too late that night to resolve the situation, but they are currently assisting us in battling the hotel
