Embassy Suites by Hilton - Dallas Park Central Area

The hotel was under construction, it had a weird smell & we couldn’t sleep pass 10am because we heard them drilling in the walls. We came to get away and now I feel like we waste our money. I forgot to add I was not told until after I paid we couldn’t get a hot breakfast

Great!

Room was very dirty. Bed was rock solid. Essentially no sleep. Looked like the workers had been using this room for in and out bathroom use due to the tracks left behind and nastiness in the bathroom. Also no parking saved for oversized vehicles. Should have front spots saved since there aren’t any available in back plus the short clearance for underground parking.

Asked for an extra blanket -they never brought it. Went to get coffee and the guy was so dang rude and impatient i didnt even order it. Then i went to the desk and thought id just make some in the room because there was none and i needed more splenda. the girl says theyd bring it up. And tells the housekeeper as shes walking by. So i followed her, just to be helpful so she wouldnt have to being it up. And she was so dang RUDE. She was like its in room!!! And rolled her eyes and stomped off. It was ridiculous.

The hotel was under construction. We were fortunate enough to get one of the newly renovated rooms and the staff was very nice and accommodating however the hotel itself was in shambles. Even our newly renovated room had non-functioning outlets and needed minor repairs. The breakfast buffet was also questionable and we chose to eat breakfast elsewhere every morning. The hotel was near quality areas and great shopping however I would choose a different location if I revisited Dallas.

Remodeling was going on during our stay which is okay, but there was no warning during our booking that this would happen. We were placed one floor below the remodeling, and they began working at 6 am. I feel that for the price we paid there should have been better communication, or a discounted rate.

This hotel is “under renovation” which I was unaware of. It was dirty, the bathroom was dingy, from all the renovations couches and chairs were stacked up everywhere. The elevator didn’t work half the time. You have to park in an under ground parking garage which was very sketchy looking and we realized that you could go straight to your floor from the garage (right off the street in not a good part of town) without a key card. That made me very uncomfortable. It was over $100 a night and I was very disappointed. My parents used to always stay the same place as us and when I booked they said “no, we aren’t staying there, we are done with the Embassy” and now I see why.

The construction noise was a big annoying but other than that, it was good!

Amazing hotel, amazing staff. Highly recommend

It was horrible the pool wasnt opened our air in our room didnt work our ice maker on our floor didnt work and the front desk person was very rude