Quality Inn & Suites Mall of America - MSP Airport

Our room was comfortable and quiet, yet housekeeping left quite a few tokens behind. There's a "girls, girls, girls" sticker on the lamp, a straight pin in the carpet, incense sticks still in the hairdryer, and something...dried on the mirror frame and counter surface. The elevator has what we hoped was soda pop dried to the floor. At least we slept well and thanks to a past guest the room smelled like a spa!

This locations will be on my "do not stay" list. When I arrived there was no one at the front desk and there was loud hip hop music playing. When the front counter attendant came to the counter she asked my name and other than telling me where to park and where the elevator was located she did not give me any information about the hotel or for my stay. When I got to my floor it smelled of marijuana and there was bags of stacked garbage by the ice machine. My room was a non smoking room but smelled like it had been smoked in. The mirrors in the room where dirty, the tub was stained, there were no wash clothes in the room and there was food and drink left in the fridge. Overall I did not feel that the room was clean and sanitary. The no smoking was not enforced at the front entrance or at the door by the parking. Upon my arrival and departure from the hotel for my 4 day visit I had to walk through smokers smoking cigarettes and marijuana. There was garbage stacked by the ice machine every day that I was there. Guests were in the the lobby and in the elevators not wearing masks. I would 100% not recommend this location, especially for a family due to the marijuana use and smell. Overall there was a lack of service on every level from the cleanliness to the service.

Overall stay was good, only issue was very slow drain in shower and very little hot water

It was noisy when someone entered or left the building the doors slammed super hard. Some of the guest would block the entry doors open with rocks, someone had a battery and charger in the parking entry area charging the battery. Lot of trash was placed in the hallways and not removed in a timely manner. Second floor by ice machines had a pail of water and work tools there the whole weekend. A positive comment was the man at the desk was courteous and when I called and requested new towels as the one that was on the rack looked like someone had washed their dirty hands finished cleaning them with the towel and put it back on the rack he brought clean towels immediately. Because of theCOVID scare we didn’t elect to have room service during our stay.

No towels in room, called front desk rang for 15 minutes. Finally hung up and went to front desk. Person on duty 7p was in front parking lot in someone’s car.

The evening lady that checked us in was very rude and the room had stuff falling off the wall and the shower and bathroom was dirty... i have stayed there alot in the past and never had a problem but this time was very disappointing

The looks online are deceiving. This hotel was the worst hotel I've ever stayed at! There was a homeless person sleeping in the lobby with their shopping cart full of their belongings parked right in the lobby and some of their belongs spread out over the end tables. The elevator is old and sounded unsafe. The lobby and hallways smelled like weed, the sheets were dirty, the closet door was broken with outdated furniture. Worst of all the toilet didn't even work in the suite and there was no maintenance worker on site to fix it. I had to ask the housekeeping for help. To make matters worse one of the housekeepers was very rude and the other housekeeper was didn't speak any English. Thank goodness I speak Spanish. On top of all that this hotel had the nerve to charge $3.00 for a soda from the vending machine. DO NOT STAY AT THIS HOTEL.

I chose this hotel above others due to the online assurance that staff would be wearing masks and would require masks of guests. The staff member who checked us in did not wear a mask and said nothing to guests coming in after us without masks on, despite signs everywhere. The staff member who checked us out was wearing a mask and was very professional and helpful. The hotel was run down, there were car alarms going off in the parking lot at all hours, and we were woken often by the loud fights in the rooms next to ours. With the nearly constant yelling in the hallways and many of the rooms we passed, I was afraid for our safety when we were not locked in our room. It was a comfortable bed to sleep in and a shower that worked, even if not very warm, but I will not make this choice again.

We hand random men pounding on our door and calling our room phone. We had to unplug the phone. When we told them wrong room they still kept coming and not believing us. We had a child under 5 with us and were extremely disappointed. The elevator was broken. We were place near a loud slamming door all night that kept us up

There was only 1 full size towel in the room when we got there, even tho there was 2 beds. The person at the desk said "is the 3rd floor ok?" I said "yes." on the 3rd floor my girl friend looks at the key And sees its on the 4th, and the elevator was broke. And in the morning the stairwell on the north end smelled like pee. (Which isnt the hotels fault, but just so you know what your gonna get) if you have small children, id say spend the extra $10-$20 and get the nicer place. If your not prissy, and just need a room to sleep for a short while, save some $ and stay here.